The Team Manager - Workers' Compensation will lead a team in claims management, ensuring quality service, compliance, and staff development while collaborating with senior leadership.
🚀 We’re Hiring: Remote Team Manager – Workers’ Compensation (WC)! 🌍💼
Step into a key leadership role as our Remote Team Manager – WC, where you’ll drive strong outcomes in Workers’ Compensation claims. You’ll lead a high‑performing team, oversee claim investigations and resolutions, and ensure smooth, accurate, and compliant service across company, carrier, and account guidelines.
You’ll also partner closely with senior leadership—supporting the VP and Assistant VP of Claims—to strengthen operations and elevate overall Service Center performance.
If you're a proactive problem‑solver with a passion for people, process, and purpose…
✨ This is your moment. This is your role. This is your next big move. ✨
💥 Lead. Inspire. Make an impact.
- Establishes and communicates performance standards and objectives and conducts performance appraisals. Administers corrective action with regards to any performance deficiencies in line with human resource policies and procedures. Recommends/approves salary adjustments, promotions, transfers and dismissals. Administers all company human resource policies and procedures, communicates to staff, and ensures compliance both for staff and self. Counsels team members on educational and job opportunities which will enhance their career development; keeps staff informed of current trends, changes or new developments in the department and company with periodic meetings.
- Reviews, analyzes, and assigns losses to the appropriate claim examiner with directives. Ensures all directives are executed appropriately. Ensures workloads are balanced and in line with defined staffing models. Makes recommendations to improve productivity and ensure timely closures.
- Reviews files daily to provide instruction for further requirements needed based on best practice standards. Assists with reserve recommendations and approvals. Coaches personnel on investigations, damage/medical evaluations, trains on reserving evaluations and settlement techniques. Ensures staff adheres to both internal and external compliance standards and protocols for large loss reporting guidelines. Attends and prepares staff for claim reviews with clients, carriers and brokers.
- Keeps VP/Assistant Vice President of Claims informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to VP/Assistant VP of Claims for direction. Performs other related work as required or requested.
- Works within the Risk Tech Claim System and all ancillary systems. Organizes workflows of the Risk Tech Claim System and all ancillary systems to provide maximum productivity. May assist in the training of new and existing staff in the operation and use of the Risk Tech claim system and other various systems.
- Bachelor's degree or equivalent experience required
- Five or more years of progressive experience as a Claim Examiner, or the equivalent, demonstrating the technical expertise to handle the most complex cases with a high degree of judgment and discretion.
- Previous supervisory experience desirable
- Excellent verbal and written communication skills.
- Analytical ability.
- Good mathematical aptitude.
- Good organizational and interpersonal skills.
- Ability to effectively manage, supervise, and develop employees.
- Thorough knowledge of services being delivered by branch office.
- In-depth knowledge of insurance coverages, practices and negotiating skills.
- Familiarity with legal, medical and technical disciplines.
- Industry designations preferred but not required (IIA, AIC, AEI and/or CPCU)
- Where applicable, has passed state licensing requirements for line(s) of insurance handled.
- Settlement Authority: As noted in internal, client and or carrier guidelines.
Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salary
- Pay and incentive plans that recognize performance excellence
- Benefit programs that empower financial, physical, and mental wellness
- Training programs that promote continuous learning and career progression while enhancing job performance
- Sustainability programs that give back to the communities in which we live and work
- A culture of respect, collaboration, entrepreneurial spirit and inclusion
Top Skills
Risk Tech Claim System
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