Technical Account Manager (Enterprise)

AirOps is the first end-to-end content engineering platform built for the AI era. In a world where discovery is shifting from traditional search to AI-driven platforms, we help brands get found—and stay found. We are currently in a phase of hyper-growth, having 5x’d our revenue in the last year by helping marketing teams at Ramp, Chime, Carta, and Rippling turn content quality into a durable competitive advantage.

Our platform equips marketers to navigate the new discovery landscape, prioritize high-impact opportunities, and create accurate, on-brand content that earns citations from AI and trust from humans. Backed by Greylock, Unusual Ventures, Wing VC, and Founder Collective, we are building the intelligent systems that will empower the next generation of marketing leaders. AirOps is headquartered in San Francisco, New York and Montevideo.

Key Responsibilities

• Own the customer relationship post-sale, serving as the primary technical advisor and strategic partner for enterprise accounts

• Build and deploy AI-powered growth workflows in AirOps to solve high-impact customer problems and accelerate time-to-value

• Develop and scale our enterprise delivery playbook, balancing hands-on execution with systems-level thinking

• Partner cross-functionally with Product, Engineering, Growth, and CX to validate new use cases, influence roadmap priorities, and help customers unlock new value

• Drive adoption and usage expansion by identifying whitespace opportunities and aligning AI workflows to business goals

• Leverage the AirOps platform internally to improve service delivery and demonstrate the art of the possible for customers

• Monitor success metrics, analyze usage trends, and present insights and recommendations to internal stakeholders and executive sponsors

• Lead enablement efforts, including onboarding, technical documentation, and training tailored to enterprise users

• Contribute feedback to product and design teams to improve usability, performance, and customer satisfaction

Experience

• 2 to 6 years experience in Growth, BizOps, Product, Technical Account Mgmt, Analytics, Solution Engineering, or similar role at a high-growth startup or B2B SaaS company; we 💚 former (or future aspiring) founders

• Experience supporting large enterprise customers with complex, multi-stakeholder environments

• Hands-on experience with LLMs, AI/ML technologies, or workflow automation platforms (e.g., Zapier, Make, Retool)

• Strong builder mindset with the ability to prototype and iterate in AirOps or similar platforms

• Familiarity with prompt engineering, retrieval techniques, and integrating AI into customer workflows

• Comfortable working in startup environments where ambiguity is the norm and roles evolve rapidly

• Excellent communication and project management skills; able to translate between technical and business stakeholders

• Bonus: working knowledge of Python, JavaScript, or other scripting languages

• Bonus: experience with SEO and Content Marketing

1. Extreme Ownership

2. Quality

3. Curiosity and Play

4. Make Our Customers Heroes

5. Respectful Candor

• Equity in a fast-growing startup

• Competitive benefits package tailored to your location

• Flexible time off policy

• Parental Leave

• A fun-loving and (just a bit) nerdy team that loves to move fast!