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Remote, North America, Full Time, Individual Contributor, 5+ years of experience
Who We Are
At Yuno, we are building the payment infrastructure that enables all companies to participate in the global market. Founded by a team of seasoned experts in the payments and IT industries, Yuno provides a high-performance payment orchestrator. Our technology gives companies access to leading payment capabilities, allowing them to engage customers confidently and manage global business operations with seamless payment integrations worldwide.
Shape your future with Yuno!
We are orchestrating the best high-performing team! If you are a Technical Account Manager & Implementation ambitious and passionate about innovation, joining Yuno will allow you to transform your passion into real high-impact solutions. At Yuno, every role impacts the payment revolution.
🟣 How Yuno will challenge you
• Own the end-to-end implementation journey for merchants and partners in North America—from kickoff to go-live and post-launch stabilization.
• Lead technical conversations with customer stakeholders (Engineering, Product, Ops, Risk) on integration strategy, trade-offs, incidents, and risk management.
• Become a trusted advisor to customers: understand business/operational needs, translate them into technical requirements, and drive clear implementation plans.
• Coordinate cross-functionally with Product, Engineering, Solutions, Risk/Compliance, and Support to unblock integrations and ensure timely launches.
• Manage multiple concurrent integrations: track milestones, dependencies, and deliverables, ensuring smooth ramp-ups and customer satisfaction.
• Troubleshoot API/payment issues end-to-end (logs, request/response analysis, error patterns) and drive resolution with internal teams and external stakeholders.
• Improve the implementation playbook: documentation, onboarding assets, runbooks, and process automation to increase delivery speed and quality.
🟣 The skills you need
Minimum Qualifications
• 5+ years of experience in Technical Account Management, Implementation/Integration Engineering, Solutions Engineering, or similar, ideally in fintech/payments/SaaS.
• Strong understanding of RESTful APIs and web services (JSON, XML; SOAP a plus) and API tooling (Postman, Swagger, etc.).
• Proficiency in web fundamentals (HTTP, auth concepts, debugging client/server flows).
• Working knowledge of at least one server-side language (Python, Node.js, Go, Java, etc.)—enough to read code, debug integrations, and speak fluently with engineers.
• Exposure to databases and infrastructure basics (SQL/PostgreSQL/MySQL, logs/monitoring, troubleshooting distributed systems at a practical level).
• Strong project management skills: ability to run multiple workstreams, manage stakeholders, and communicate clearly under pressure.
• Fluency in English.
Preferred Qualifications
• Payments experience (gateways, acquirers, PSPs, fraud tools, tokenization, reconciliation basics).
• Experience with ticketing/incident management tools (Zendesk, Jira Service Management, ServiceNow, etc.).
• Experience supporting enterprise customers in production environments (SLA mindset, structured incident comms).
• Familiarity with security and compliance considerations in integrations (PII handling, OWASP basics).
🟣 What Yuno offers you
• Competitive compensation
• Remote work - You can work from anywhere in North America
• Home office bonus - We offer a one-time allowance to help you create your ideal home office
• Work equipment
• Stock options
• Health plan, no matter where you are
• Flexible days off
• Language, professional, and personal growth courses
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
