Manage manufacturing maintenance customer projects, supporting CBM and CMMS initiatives to ensure ROI, satisfaction, and account expansion. Coordinate resources, lead implementations, perform onsite kick-offs and training, and drive continuous improvement and relationship growth.
Technical Account Manager at Tractian
What you'll do
Responsibilities
Requirements
Bonus Points
Compensation & Benefits
Tractian’s Technical Account Management (TAM) team brings deep industry expertise directly to the plant floor. Our TAMs partner with reliability engineers, maintenance managers, and plant leadership to sharpen maintenance strategy, increase uptime, and turn condition monitoring and predictive maintenance into measurable ROI. As trusted advisors to industry leaders like Tesla, Micron, John Deere, and Bosch, they drive adoption, expand our footprint across every account, and deliver results our customers can see on the bottom line.
As a Technical Account Manager, you will own strategic customer relationships across manufacturing facilities, helping customers improve equipment reliability, reduce downtime, and strengthen their maintenance programs. You will be responsible for retaining and growing existing customer accounts while identifying opportunities to expand Tractian's footprint across additional assets, plants, and solutions. Leveraging your industrial expertise, you will guide customers through implementation, adoption, optimization, and executive-level business reviews to deliver measurable operational and financial results.
- Partner with maintenance, reliability, engineering, operations, and plant leadership teams to improve asset reliability and maintenance performance.
- Serve as the technical advisor for Condition Based Maintenance (CBM), Predictive Maintenance, and SmartTrac initiatives, ensuring customers maximize platform adoption and ROI.
- Lead customer projects, providing on-site support, training, and strategic guidance.
- Drive customer retention by building trusted relationships while identifying and leading opportunities to expand existing accounts through additional facilities, assets, and solutions.
- Present maintenance strategies, business outcomes, and ROI recommendations to plant leadership and executive stakeholders, influencing adoption and long-term partnership.
- Identify opportunities to improve maintenance strategies, reduce unplanned downtime, increase equipment uptime, and expand customer value.
- 5+ years of experience in manufacturing, industrial maintenance, reliability, or plant operations.
- Bachelor's degree in Mechanical Engineering, or a related field.
- Strong understanding of rotating equipment, maintenance strategies, reliability engineering, and plant operations.
- Experience working cross-functionally with maintenance, operations, engineering, and plant leadership teams.
- Proven experience presenting to customers, internal leadership, or executive stakeholders, with strong communication, relationship-building, and account management skills.
- Ability to travel up to 25% throughout North America.
- Valid driver's license with a good standing record.
- Maintenance specific experience with usage of CBM and PdM tools
- Experience in implementing Lean Manufacturing or Six Sigma methodologies
- Competitive Compensation
- Premium Medical, Dental, and Vision Coverage
- Paid Time Off (PTO): 15 Days
- 401(k) Retirement Plan
- Wellhub Membership - Access a wide range of gyms and training programs.
- Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
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