Technical Account Manager

About Silk

Silk is redefining how enterprises adopt and scale in the cloud by providing a high-performance virtual SAN for cloud environments. Our platform helps organizations run mission-critical applications with maximum performance and efficiency in the cloud.

Headquartered in Needham, MA and backed by Sequoia Capital, Silk continues to experience rapid growth as enterprises modernize their infrastructure.

Learn more at silk.us.

About the Role

We’re seeking a Technical Account Manager (TAM) to serve as a trusted technical advisor for a portfolio of strategic Silk customers. You’ll ensure customers realize the full value of the Silk Platform - from onboarding through ongoing optimization - by bridging technical expertise with a deep understanding of their business goals.  You’ll work within the Customer Success team and across the broader Go-To-Market organization to deliver world-class customer experience and long-term adoption. This role is ideal for someone passionate about cloud performance, enterprise technology, and building strong technical relationships with customers.

What You’ll Do

• Customer Engagement & Technical Partnership
• Serve as the primary technical expert and trusted advisor for assigned customers.
• Partner with the Onboarding Manager to ensure smooth onboarding and seamless adoption of Silk solutions.
• Host regular customer meetings to provide technical guidance, performance insights, and strategic recommendations.
• Lead customer training and enablement sessions to deepen understanding and drive broader platform adoption.
• Collaborate with Customer Success Managers to support QBRs, renewals, expansions, and overall account health.

Technical Excellence & Optimization

• Proactively engage with customers to review upgrade schedules, configuration best practices, and usage trends - identifying opportunities to optimize performance, efficiency, and overall platform utilization.
• Translate complex technical concepts into clear, actionable business insights for diverse audiences.
• Maintain and document customer architectures, configurations, and technical recommendations.
• Ensure customers stay current with product updates and continually realize value from the Silk platform.

About You

You thrive in fast-moving, customer-centric environments and enjoy combining technical expertise with relationship management. You’re curious, self-directed, resourceful, and motivated to make an impact.

Preferred qualifications:

• 5–7 years of experience as a Technical Account Manager, Solution Architect, Sales Engineer, or in enterprise technical support or related roles.
• Strong understanding of cloud infrastructure (Azure, GCP, AWS) and enterprise workloads (e.g., Oracle, SQL Server).
• Excellent communication and presentation skills with both technical and business audiences.
• Proven ability to manage complex technical projects and collaborate across functions.
• Highly organized, self-directed, and excited to shape how Silk supports its strategic accounts.

Nice to have:

• Experience with Customer Success platforms (e.g., Gainsight, Totango, Planhat) is a plus.
• Experience with automations or workflow optimization is a plus.

Silk recognizes that talent and potential come in all forms and that years of experience does not guarantee on-the-job success or leadership potential. Our hiring process involves recognizing a person’s achievements, skills & knowledge, and passion; not just check-marks next to a job description. If you have an interest in any of our roles, please do not hesitate to apply - we would be happy to speak with you.