Frankenmuth Insurance
Technical Coordinator, Commercial Lines Underwriting Support
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Supports commercial lines underwriting operations by developing best practices, policies, procedures, training programs, quality-control processes, and performance-improvement initiatives. Serves as an underwriting support subject matter expert, monitors operational performance, identifies skill gaps, coordinates internal quality reviews, and represents the rating function on corporate projects.
Summary: Under limited supervision and with significant independent judgment, responsible for assisting in the achievement of productivity, quality, efficiency, consistency, and business goals by developing, promulgating and monitoring performance to best practices, supporting staff skill development, and serving as an underwriting support subject matter expert.
Essential Duties and Responsibilities:
- In cooperation with leadership, ensures commercial lines underwriting support best practices by:
- Researches, develops, and implements policies, procedures and processes to promote consistency
- Develops and delivers job skills training and development programs to commercial lines underwriting support staff
- Identifies skill gaps relative to underwriting support best practices and provides performance improvement consulting and support
- Monitors the performance of the underwriting support function and makes recommendations for continuous improvement
- Acts as a subject matter expert, providing underwriting support expertise
- Develops and executes effective underwriting support internal quality control processes and procedures to ensure a consistent work product, including the design and coordination of underwriting support internal quality review processes
- Serves as Business Lead and/or resource on corporate projects representing the rating function
- Performs other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Bachelor’s degree (B.A.) from four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience.
Certificates, Designations and Licenses:
AINS, AU preferred
A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.
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