Technical Customer Support Representative

Job Title: Technical Customer Support Representative

Status: Part-time role with potential to transition to full-time

Company Background:

Virtuix Inc. (NASDAQ: VTIX) is a leading manufacturer of full-body virtual reality systems for consumer, enterprise, and defense markets. The company's premier portfolio of "Omni" omni-directional treadmills enables players to walk and run in 360 degrees inside video games and other virtual reality applications. With a commitment to innovation, Virtuix continues to push the boundaries of XR and AI, delivering immersive experiences to users worldwide.

Position Overview:

We are seeking a reliable and customer-focused Technical Customer Support Representative to join our support team on a part-time basis. In this role, you will play a key part in ensuring customers receive prompt and effective support for all of our product lines.

Responsibilities:

• Respond to both pre-sale and troubleshooting customer inquiries through ticketing systems, email or phone while providing clear and professional communication.
• Assist with troubleshooting hardware, software and network related issues.
• Use remote tools and command-line utilities when needed to investigate technical issues
• Document troubleshooting steps, findings, and customer communications within the ticketing system.
• Coordinate with internal teams when issues require escalation or further technical investigation.
• Assist customers with basic system setup and troubleshooting.
• Maintain accurate support documentation and contribute to internal knowledge base resources.
• Determine when a replacement part is needed based on troubleshooting and create warranty orders when appropriate.

Qualifications:

• 1-2 years of experience in customer support, technical support, or any helpdesk environment.
• Strong problem-solving and troubleshooting abilities.
• Mastery of the English language - both written and verbal.
• Basic understanding of networking concepts and local networks troubleshooting.
• Experience supporting products that include both hardware & software components.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a dynamic environment.
• Experience working with ticketing systems (Zendesk, Jira, or similar)
• Basic understanding of virtualization platforms such as VMware or similar technologies
• Interest or experience in entertainment technology and gaming systems is a plus.

More About Virtuix:

Moving around virtual worlds by pushing buttons on a controller feels unnatural and static. To experience true VR, you need to walk around virtual worlds as you do in real life - using your own feet. That's why we developed "Omni."

Watch this video about our company’s achievements to date and future product roadmap: https://www.youtube.com/watch?v=xgP98l6VmHc&t

Virtuix is blazing the market trail for ultimate immersive gaming and simulation. If working at the forefront of tech’s convergence with entertainment excites you, then Virtuix is the place to be.

Virtuix is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.