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Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.
Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
SUMMARY
We’re looking for a Technical Enablement Program Manager, Support to join us in spreading the power of Wiz. In this role, you will report to the Director of Technical Strategy and play a key part in supporting our global Support organization through impactful enablement programs and KCS (Knowledge-Centered Service) adoption. You will help design, implement, and maintain initiatives that equip our customer-facing technical support teams with the knowledge, tools, and best practices needed to deliver outstanding customer experiences and support outcomes.
WHAT YOU’LL DO
- KCS Strategy & Execution: Implement and drive KCS methodologies to improve knowledge sharing, support efficiency, and self-service success across customer-facing teams.
- Enablement Program Design: Collaborate with internal teams to develop and deliver engaging training programs that enhance the skills and knowledge of customer-facing technical support staff.
- Cross-Functional Partnership: Work closely with Support Leadership, Product, Engineering, and Enablement teams to align KCS practices with business goals and workflows.
- Continuous Improvement: Monitor and evaluate the effectiveness of enablement and KCS initiatives; provide data-driven insights and recommendations for ongoing optimization.
- Training Delivery: Develop and lead comprehensive training sessions, both live and on-demand, to empower team members in using KCS and related tools effectively.
- Cultural Advocacy: Foster a culture of continuous learning, collaboration, and knowledge sharing across the support team.
- Impact Measurement: Track and analyze enablement success through KPIs such as training participation, knowledge reuse, adoption of KCS principles, and overall support performance.
WHAT YOU’LL BRING
- Demonstrated success in implementing KCS in a technology or cybersecurity environment.
- 5+ years of experience in technical enablement, technical support, or training roles within a B2B tech or SaaS environment.
- Strong background in creating and delivering technical training content with proven ability to engage and motivate learners.
- Excellent interpersonal skills and experience working effectively with cross-functional teams.
- Analytical mindset with the ability to assess and report on the impact of training and KCS initiatives.
- Familiarity with cloud security, cybersecurity concepts, and support systems (e.g., Zendesk, Salesforce, Confluence).
- Experience with enablement and learning tools such as LMS platforms, Highspot, Seismic, or Mindtickle is a plus.
- Growth mindset, self-starter, and a passion for enabling others to succeed.
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and that they reside in the contiguous United States.
Benefits
Wiz offers a competitive package of benefits and programs to support you and your family. Below provides a description of our current benefits for employees in the US. Specific benefits may vary by location.
Health & Welfare Benefits
- Medical, dental and vision insurance
- Home Office Setup reimbursement
- Flexible Spending Accounts
- Monthly Connectivity reimbursement
- Employee Assistance Program (EAP)
Financial Benefits
- Short- and Long-term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan (with employer match)
Time Off
- Flexible paid time off + 11 paid holidays
- Paid leave programs, including parental, pregnancy health, medical and bereavement leave
Compensation
Starting compensation will be determined based on various factors, including but not limited to, the candidate's job-related experience, skills and geographic location. Your Talent Partner can share more about the specific salary range during the hiring process.
This role is eligible to participate in Wiz’s equity plan and may also include incentive compensation.
The annual base salary range for this full-time position is listed below.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
Wiz Austin, Texas, USA Office
Austin, TX, United States
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