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About Zscaler
Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.
This role offers a unique opportunity to collaborate across the organization, including with the broader Global Customer Services (GCS) and the Services Excellence teams. You will drive training initiatives by defining requirements, developing content, creating assessments, delivering live training, and troubleshooting technical challenges. Reporting to the Sr. Manager, your responsibilities will include:
- Delivering Zscaler technical courseware and certification programs online and in-person, demonstrating effective instructional techniques and representing Zscaler professionally.
- Serving as a technical subject matter expert and contributing to training content development collaboration with internal teams.
- Configuring and troubleshooting Zscaler training environments including Internet Access (ZIA), Private Access (ZPA), and Digital Experience (ZDX) solutions, as well as general network connectivity, communication, and authentication services and devices.
- Managing remote training labs and related online services, setting up and configuring student training pods. Troubleshooting and resolving issues within the training environment to ensure effective operation.
What We’re Looking for (Minimum Qualifications)
- Have 180 days of service or fewer remaining prior to your date of discharge and you have at least 180 continuous days of active service
- Obtain approval from your unit commander
- MOU must be approved and submitted before start
What Will Make You Stand Out (Preferred Qualifications)
- At least 18 months of Zscaler product experience.
- Experience as a technical instructor in network security, cloud, or SaaS technology.
- Demonstrated ability to quickly learn new products and technologies.
- An interest in course development and instructional design.
- Designed and developed hands-on training exercises and presentations.
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At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
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