Lead technical delivery for bulk internet deployments (MDU and SFR), managing site surveys, vendor/ISP engineering coordination, hardware provisioning, risk logging in Salesforce, and ensuring on-time network turn-up and operational handoff.
Job Summary & Responsibilities
About Onboard
Onboard by Conservice is a tech-enabled bulk internet management service for multifamily and single-family rental property owners. We manage the full internet program lifecycle, from ISP contracting through resident enrollment, property management system (PMS) integration, and post-launch handoff, enabling properties to deliver premium connectivity amenities while we handle the operational complexity.
The Role
In this role, you will serve as the technical authority and project lead for bulk internet deployments, including new property construction, managed Wi-Fi network builds, low-voltage
rewires, and major ISP infrastructure upgrades. Partnering with non-technical Implementation Managers, you will work with property owners, ISP engineers, contractors, and internal stakeholders. You will manage hardware schedules, audit network readiness, enforce vendor accountability, and ensure smooth technical launches.
Core Objectives & Responsibilities
- Technical Project Ownership: Direct the technical delivery lifecycle for multiple, concurrent MDU and SFR properties from pre-deployment site survey through turn-up and operational handoff.
- ISP Partner Management: Be primary technical lead for ISP project managers, network engineers, and low-voltage contractors. Hold vendors accountable to construction
schedules, wiring specifications, and SOW deliverables. - Infrastructure & Network Verification: Oversee site surveys, MDF/IDF closet readiness, fiber/coax drop placements, access point (AP) layouts, and hardware provisioning (switches, modems, routers) to ensure compliance with Onboard standards before resident onboarding begins.
- Pre-Sale Deal Desk Collaboration: Partner with Solutions Consulting and Deal Desk during pre-sale technical reviews. Evaluate site feasibility, vendor Scopes of Work (SOWs) to prevent technical scope creep or unrealistic delivery commitments.
- Proactive Risk & Milestone Tracking: Maintain rigorous project records and risk logs within Salesforce CRM. Anticipate technical bottlenecks (such as permit delays, supply chain shortages, or asbestos/structural constraints) and execute mitigation strategies before go-live dates slip.
- Cross-Functional Collaboration: Lead the technical track on dual-assigned projects while guiding non-technical team members and property owners through complex network concepts.
- Process Standardization: Create technical playbooks and standard operating procedures (SOPs) to increase cross-functional team and departmental knowledge.
Key Performance Indicators (KPIs)
- On-Time Technical Go-Live Rate: Percentage of technical implementations reaching successful network turn-up on or before the committed initial launch date.
- Survey-to-Build Timeline Reliability: Compressing the window between initial technical survey completion and physical hardware installation.
- Data Integrity & Risk Logging: 100% compliance in logging technical milestones, site survey results, and vendor risks within Salesforce CRM.
- Post-Launch Technical Discrepancies: Minimizing post-go-live hardware or network configuration tickets during the 60-day post-launch audit cycle.
Compensation & Benefits
- Competitive base salary based on experience + performance-based bonus
- Health, dental, vision, and HSA
- 401(k) with company match
- Basic life & coverage
Ideal Qualifications
- 4+ years of network deployment, field engineering, or technical project management experience in MDU Telecommunications, Low-Voltage Construction, or MDU Managed Wi-Fi.
- Hands-on understanding of MDU telecom infrastructure, including Managed Wi-Fi architectures, Direct-to-Consumer (DTC) setups, Fiber-to-the-Unit (FTTU), MDF/IDF closet design, access point placement, coax/fiber cabling, and splicing.
- Proven ability to read and interpret low-voltage architectural drawings, network schematics, site survey reports, and vendor Scopes of Work (SOWs) during pre-sale evaluations.
- Hands-on proficiency with Salesforce CRM (managing project pipelines, records, and risk logs) and data auditing using spreadsheets (Excel/CSV).
- Ability to translate complex engineering concepts into clear, direct, and actionable outcomes for property owners, asset managers, and non-technical internal stakeholders.
- Methodical, authoritative, proactive problem solver, calm under pressure, and highly resilient.
Travel: Infrequent domestic travel (5-10%) required for critical site audits, complex kickoff
meetings, or leadership offsites.
Similar Jobs
Security • Cybersecurity
Lead and grow the Backend Engineering team building microservice-based platform components for streaming data ingest, detection processing, baseline learning, asset reconciliation, and core platform APIs. Mentor engineers, collaborate with tech leads and product managers, provide technical design input, support production deployments, and occasionally contribute to development and troubleshooting.
Top Skills:
Apache FlinkDistributed SystemsHashicorp VaultMicroservice ArchitecturesRabbitMQRustStreaming Data Processing
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound calls and warm leads to consult customers on insurance needs and convert leads into policyholders. Participate in paid remote training and obtain a Property & Casualty license. Work a 4-weekday plus 1-weekend schedule, maintain a professional home workspace with wired high-speed internet, and use company-provided computer equipment. Earn base salary plus commission with opportunities for growth and rewards.
Top Skills:
CableFiber)PcWired High-Speed Internet (Dsl
Insurance • Legal Tech • Social Impact
The Chief of Staff will lead strategic initiatives for new business lines at Atticus, focusing on client acquisition and operational strategy while collaborating with various leaders.
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
