Technical Implementation Specialist

Hybrid
This role is based out of our NYC HQ, up to 3 days a week
Who we are

As our Technical Implementation Specialist, you'll join Rockerbox with DoubleVerify empowering marketing executives to confidently make data-driven decisions, helping brands such as Tula, Figs, and Burton with the strategic decision-making that drives growth. Rockerbox offers a unique suite of product lines that centralize data and offer diversified measurement methodologies. The foundation of Rockerbox's solution is data centralization. Atop this foundation, the platform enables marketers to choose from a range of measurement methodologies, giving customers the flexibility to choose the most appropriate approach for their specific needs and questions.

What You’ll Do

• Own and lead the end-to-end onboarding strategy for Rockerbox customers, ensuring a best-in-class implementation experience aligned to each customer’s measurement and business goals.
• Translate customer requirements into a clear onboarding design that documents conversion tracking strategy, channel measurement approach, attribution windows, required data fields, and delivery timelines.
• Serve as the technical and strategic lead on onboarding calls, guiding customers and internal Implementation teams to ensure accurate execution and on-time delivery.
• Define how conversions are tracked across pixels, webhooks, batch files, APIs, and e-commerce integrations, ensuring data quality and identity resolution requirements are met.
• Partner cross-functionally with Product, Engineering, and Customer Success to scope and deliver custom or non-standard implementation solutions.
• Ensure onboarding decisions remain aligned with the customer’s long-term attribution, reporting, and optimization objectives.
• Lead end-of-onboarding audits to validate that customer accounts are configured as designed and secure customer sign-off.
• Act as the primary technical escalation point throughout onboarding and for complex customer issues post-launch.
• Provide senior-level support leadership by assisting with high-impact investigations, joining customer calls, and defining clear paths to resolution.
• Drive operational rigor across Implementation and Support by improving prioritization, SLA adherence, and customer communication standards.

What We’re Looking For

• 5+ years of experience in technical implementation, solutions engineering, analytics, or marketing technology roles, with demonstrated ownership of complex customer deployments.
• Strong expertise in digital marketing measurement, including paid media, affiliates, email, offline channels, and the nuances of view- vs click-based attribution.
• Hands-on experience with multiple data collection methods, including web and app pixels, server-side tracking, webhooks, APIs, and batch file ingestion.
• Deep understanding of attribution models, identity resolution, and the data dependencies required to support accurate multi-touch attribution.
• Proven ability to translate high-level customer goals into detailed technical designs, implementation plans, and timelines.
• Experience serving as a technical escalation point and collaborating with Product, Engineering, and Customer Success to resolve complex issues.
• Excellent customer-facing communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Demonstrated track record of driving process improvements, documentation standards, and operational excellence across Implementation and Support teams.
• Highly organized, comfortable operating in ambiguity, and able to manage multiple high-priority workstreams simultaneously.
• Bachelor’s degree in a technical, analytical, or business-related field, or equivalent practical experience.
   

The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV.
The estimated salary range for this role based on the qualifications set forth in the job description is between [$86,000 - $163,000]. This role will also be eligible for bonus/commission (as applicable), equity, and benefits.
The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, and recognize that the person we hire may be more or less experienced than this job description as posted.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!