Technical Product Manager II

Job Description:

We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.

We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure — including our own network of omnichannel fulfillment and distribution centers — enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you.

• 6,000+ customers worldwide

• 1,600+ employees globally

• 17 warehouses nationwide, totaling over 10 million square feet of space

• Headquartered in Houston, TX with international offices in Mexico and Poland

Cart.com is building a company committed to living out these 6 core values:

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.

• Think beyond the box: "We've always done it that way" is not a phrase uttered often at our office. We create creative solutions to complex problems.

• Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.

• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.

• Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.

• Remember to be human: We work hard, but we leave room for the people, places and things that we love.

Location: Remote, Central Time; TX Preferred     |     Travel: 0 – 25%

We're seeking a Technical Product Manager II to drive product discovery, definition, and delivery across Cart.com's fulfillment and operational platform. In this role, you will work at the intersection of operations, engineering, and data — translating complex fulfillment workflows into clear, high-impact product improvements.

You will be embedded in the operational reality of our fulfillment network, using data exploration and process analysis to identify optimization opportunities, define requirements, and partner with engineering teams to ship solutions that meaningfully improve efficiency and customer experience.

• Own end-to-end discovery and delivery for fulfillment and operational product initiatives, from problem framing through launch and iteration.

• Analyze and map fulfillment and warehouse workflows to identify friction points, inefficiencies, and opportunities for process optimization.

• Use SQL and operational data to explore trends, validate hypotheses, build business cases, and measure the impact of shipped improvements.

• Define crisp product requirements and PRD-lite documentation that bridge operational nuance with engineering clarity.

• Partner with Operations, Engineering, and data teams to prioritize improvements across OMS, WMS, and TMS workflows.

• Run structured discovery: stakeholder interviews, process observation, data analysis, and experiment design to surface and validate the highest-priority problems.

• Drive roadmap execution in collaboration with Engineering; maintain definition of done standards and participate in release governance.

• Establish feedback loops using telemetry, CSAT/NPS, and adoption data to continuously improve operational product performance.

• Support go-to-market activities including internal enablement, operational readiness documentation, and customer-facing release communications.

• Leverage AI tools actively and fluently across all stages of the product lifecycle—to accelerate discovery, generate and pressure-test hypotheses, draft and iterate on requirements, explore data at speed, and invent novel solutions to operational problems.

• 3–6 years of experience in product management, product operations, or a closely related role; experience in fulfillment, logistics, supply chain, or SaaS operations strongly preferred.

• Hands-on SQL proficiency; comfortable writing queries to independently explore operational data, identify anomalies, and build supporting analysis for product decisions.

• Deep curiosity about operational processes and a track record of translating process complexity into clear, actionable product improvements.

• Strong written and verbal communicator; able to distill ambiguous operational problems into well-defined requirements understood by both engineering and business stakeholders.

• Data-driven with excellent instincts; you balance quantitative analysis with qualitative insight from customers and operators. Fluent with AI tools as a core part of your daily workflow—you use them to explore, iterate, and invent faster, not as a shortcut but as a force multiplier on rigorous thinking.

• Organized and execution-oriented; you manage multiple workstreams without losing sight of outcome metrics.

• Excited to work on-site with fulfillment stakeholders to surface operational truths that inform product development.

• Defined and shipped product improvements in fulfillment, warehouse, or supply chain environments — with measurable impact on operational KPIs such as throughput, inventory quality, or cost per order.

• Used SQL to independently explore and analyze operational data, identify root causes, and quantify the business impact of product investments.

• Collaborated directly with engineering teams in an agile environment; you're comfortable writing user stories, grooming backlogs, and participating in sprint ceremonies.

• Worked cross-functionally with Operations, Engineering, and GTM teams to drive product initiatives from discovery through launch.

• Developed process documentation, requirement specs, or operational playbooks that improved clarity and reduced ambiguity across teams.

• Demonstrated the ability to operate with autonomy in fast-moving, high-growth environments where requirements evolve and priorities shift.

• Actively used AI tools—such as LLMs, copilots, or code/data assistants—as part of your day-to-day product work: to explore operational problems, draft and refine requirements, synthesize research, or generate and test ideas faster. You approach these tools with curiosity and rigor, knowing when to trust the output and when to push further.

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI-CS1

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.