Technical Program Manager - Capacity Management

Location: Remote (PST Time Zones)
Company: Virtasant

Virtasant is a global technology services company with a network of over 4,000 technology professionals across 130+ countries.

We help organizations modernize cloud platforms, improve engineering efficiency, and optimize cloud spend through architecture, automation, and FinOps best practices.

Our teams work directly with enterprise customers to identify inefficiencies, drive modernization efforts, and deliver measurable business outcomes.

We are looking for a Technical Program Manager with strong experience leading large-scale infrastructure and capacity management initiatives across complex technical environments.

This role requires someone who can confidently partner with senior client stakeholders, drive operational excellence, improve capacity planning processes, and lead cross-functional technical programs from strategy through execution.

This is not a generic project management role. The strongest candidates have experience owning production systems, managing technical capacity planning, driving process improvements, and influencing both technical teams and business stakeholders to deliver measurable operational outcomes.

• Own capacity management and forecasting processes across complex technical environments

• Drive continuous improvements to planning, documentation, and operational workflows

• Identify risks, bottlenecks, and opportunities before they impact delivery

• Develop scalable processes that improve operational efficiency

• Ensure capacity planning aligns with business priorities and technical requirements

• Lead end-to-end technical initiatives across multiple teams

• Coordinate engineering efforts to deliver complex programs successfully

• Drive execution while balancing competing priorities

• Track program health, risks, dependencies, and milestones

• Partner with technical teams to support architecture and implementation decisions

• Serve as the primary point of contact for customer stakeholders

• Build trusted relationships through clear communication and consistent delivery

• Lead status reviews, planning sessions, and executive updates

• Resolve delivery issues proactively while maintaining customer confidence

• Identify opportunities to expand engagement and create additional client value

• Work closely with engineering teams on technical planning and execution

• Translate business goals into actionable technical programs

• Support technical decision-making with data and operational insights

• Help prioritize initiatives based on customer impact and delivery risk

• Contribute to operational improvements across engineering organizations

• 5-10+ years managing complex technology programs

• Experience leading end-to-end technical initiatives

• Strong client-facing consulting or professional services experience

• Demonstrated experience with capacity planning and forecasting

• Experience improving operational processes at scale

• Strong stakeholder management skills

• Excellent written and verbal communication

• Ability to simplify complex technical concepts for business audiences

• Experience working alongside engineering teams on technical delivery

• Previous ownership of production systems or large operational environments

Important: Candidates with strong project management experience but limited technical depth, production ownership, or capacity management experience will not be considered.

• Technical Program Management

• Cross-functional leadership

• Capacity planning

• Forecasting

• Process improvement

• Risk management

• Operational excellence

• Production operations

• Understanding of cloud environments

• Understanding of on-premises infrastructure

• Infrastructure operations

• Distributed systems concepts

• Kubernetes

• Apache Spark

• Production infrastructure

• Large-scale technical environments

• Ability to understand technical architectures and engineering solutions

• Experience working closely with software and infrastructure engineering teams

• Ability to evaluate technical tradeoffs and support engineering decisions

Strong candidates will demonstrate:

• Executive communication

• Stakeholder management

• Client relationship management

• Program leadership

• Process optimization

• Risk mitigation

• Business development mindset

• Ability to communicate complex ideas clearly and concisely

• Strong decision-making under ambiguity

The people who succeed in this role are:

• Highly organized and execution-focused

• Comfortable working directly with enterprise customers

• Strong communicators who simplify complexity

• Proactive problem solvers

• Collaborative technical leaders

• Data-driven decision makers

• Calm under pressure

• Focused on measurable business outcomes

At Virtasant, you will:

• Lead strategic programs for enterprise customers

• Partner directly with senior technical and business stakeholders

• Influence technical planning and operational strategy

• Drive meaningful process improvements at scale

• Work alongside experienced engineering and delivery leaders

• Help customers improve operational efficiency through better planning, execution, and technical collaboration