Technical Program Manager (Platform)

Eduphoria! was started with the belief that educators are heroes. Our purpose is to provide educators what they need to become superheroes. By bringing together assessment, curriculum, and professional growth for those closest to the student, educators can gain awareness, make thoughtful changes, and help students and educators thrive.

Our supportive, family-like environment extends to the educators we work with, allowing us to collaborate effectively. We believe in creating a culture where everyone is learning, teaching, and growing.

We Believe

We believe in creating an environment where everyone can learn, teach, and thrive. We want everyone on the team to continually improve themselves and also help others to improve.

We think developers should have all the hardware and tools they need to do their best work. We believe technology can be used to improve students' and teachers' lives.

We want developers who are self-motivated, take pride in crafting their code, and love collaborating with other developers.

About The Opportunity

The Technical Program Manager role is a unique opportunity for the right individual to shape, lead & coordinate highly technical Platform initiatives critical to Eduphoria’s ongoing success. They will join our teams’ efforts to support Educators and Students by helping teams deliver incredibly effective, performant, and stable software.

As our Product & Engineering departments continue to grow and evolve, we are committed to consistently providing the best solutions to our customers & users. In many cases, these projects are highly technical in nature, they improve not just a single application but the Eduphoria platform as a whole. The exceptional candidate will partner with Product Owners, Staff Engineers, and Engineering leadership to facilitate the execution and release of critical modernization initiatives, ensuring the delivery of incredibly effective, performant, and stable software while addressing system-wide impact and fostering client trust.

We believe the ideal person for this role understands the complex technical nature of these types of projects and will demonstrate experience tackling these novel challenges. The ideal candidate should roadmap future imperative updates to our foundational systems, while addressing the system-wide impact that comes with building and maintaining new platform functionality.

The exceptional candidate will be highly technically competent to lead strategic platform engineering initiatives across infrastructure, developer experience, authentication and authorization, security, and core technical systems. The Technical Program Manager will collaborate with teams on defining project goals, identify key milestones & deliverables, and facilitate execution and release of each deliverable alongside their team members. They will also need to operate in a highly cross-functional capacity, coordinating with Engineering teammates, project stakeholders, and customer-facing team members. While this position lives within the Engineering organization, they will also work closely with Business Product Managers and the rest of the Product organization. The Technical Project Manager will report to the Senior Director of Engineering.

Responsibilities/Functions

• Technical program leadership functions:
  • Lead end-to-end delivery of large-scale platform initiatives across engineering teams.
  • Drive execution of strategic technical programs involving architecture modernization, scalability, reliability, security, performance, and developer enablement.
  • Build and maintain platform program roadmaps, technical milestones, dependency maps, and delivery plans.
  • Ensure Platform initiatives align with organizational technology strategy and engineering standards.
  • Technical capabilities to read and interpret technical documentation, architecture diagrams, API contracts, and system dependencies.
  • Partner closely with Engineering Managers and technical leads to improve execution quality and engineering effectiveness.
• Able to deconstruct complex technical initiatives into phased solutions that:
  • Make clear progress on addressing one or more prioritized problem statement(s)
  • Can be built & delivered independently in a 3-6 week timeframe
  • Are appropriately focused efforts that acknowledge & avoid scope creep and other costly rabbit-holes
• Capable of validating completed work and providing informed sign-off by understanding both the technical implementation and whether the delivered outcome meets the original business and user objectives
• Drives continual cross-functional alignment to ensure that successful project completion and release includes documentation, customer communication,
  • Provides detailed updates on status, progress, direction, and adherence to project timeline/budget
  • Partners with team members in Marketing, Account Management, Customer Success etc. to maximize their ability to promote and support these projects
  • Documents scoping, business rule, and other key decisions to ensure ongoing understanding and alignment
  • Coordinates development & delivery timelines on both technical and non-technical asset Delivery

Skills and Personal Attributes

Requested Skills/Experience:

• Significant experience (5+ years) as a Technical Program Manager or Technical Product Manager on software development agile development teams
  • Has been a Program or Product Manager helping to deliver impactful functionality to hundreds of thousands of users (or more)
  • Has experience serving in a leadership capacity on one or more agile development teams
• Strong technical understanding of platform architecture, APIs, infrastructure, authentication flows, deployment pipelines, and system integrations.
• Possesses a foundational grasp of modern application architectures, such as microservices and APIs, alongside a practical knowledge of relational databases, cloud environments,  and distributed systems.
• Understands and can build shared understanding of the underlying “nuts & bolts” of consumer applications (examples might include: roles & permissions management, large file transfers, media encoding, partner API integrations)
• Can communicate technical concepts (problem complexity, challenges, concerns) to a non-technical audience and connect the business value
• Exhibits impactful cross-functional leadership across Product, Engineering, and Risk departments, bolstered by executive-level communication skills cross-functional influence across Product, Engineering, and Risk departments, supported by executive-level communication capabilities
• Knowledge of emerging technologies, such as cloud native platforms, event-driven architecture and distributed systems, identity and enterprise integration, observability and data governance.
• Has been an influential force on the development of products and features that significantly shifted the way a platform functions
• Exhibits the ability to quickly familiarize themselves with new business domains

Preferred Technical Experience

Experience with several of the following technologies and concepts:

Cloud & Infrastructure

• Amazon Web Services (AWS)
• Microsoft Azure
• Google GCP

Application & Engineering Ecosystem

• .NET / C#
• Microservices architecture
• REST APIs and API gateway technologies
• Event-driven systems
• Distributed systems concepts
• GitHub / GitHub Actions
• CI/CD pipelines

Security & Authentication

• OAuth 2.0
• OpenID Connect (OIDC)
• SAML
• Identity providers (Okta, Auth0, Azure AD)
• RBAC and access management

Observability & Reliability

• New Relic
• Sentry
• Cloudwatch
• Application performance monitoring (APM)
• Logging and tracing system

Eduphoria! Offers You: 

• Base Salary of $130,000 - $140,000 plus 5% bonus opportunity
• Medical & Dental Insurance: The company covers 100% of premiums for employee and their dependents 
• HSA - Employer contributes monthly to cover employee's individual deductible
• Flexible PTO
• 11 Holidays, as well as 2 weeks at the end of the year to rest and recharge
• 401k with employer match, pre-tax / Roth options
• Work Remotely with no pressure 
• Long-Term Disability
• $50,000 Life Insurance Policy for the employee
• Cell Phone/Internet Service Allowance
• Paid Parental Leave
• Employee Assistance Program
• Assortment of voluntary policies (Vision, MASA, Critical Illness, Accident, Supplemental Life Insurance, Pet insurance, and more)
• Reimbursement for business-related expenses
• Professional Development Opportunities with leadership support 
• Friendly, collaborative, small company environment with a technically progressive culture/focus

Why work at Eduphoria? Our Employees say…

“[It’s an] exciting opportunity to make a difference in an unconventional tech space. In the front-end, we are using cutting-edge tools and process to deliver a great user and developer experience.” — Victor, Staff Engineer

“If you're willing to learn, everyone is always openly willing to give you access to knowledge. Whether it be resources, something that they have learned from their experiences in various companies/positions, or assisting you in finding the information that you seek. This allows me to grow my skill set to not only better serve myself professionally, but to better serve my teammates that require something from ME to do their job. I love that all it takes is asking a question, and you can learn so much here. ” — Ismael, QA Engineer

“Two things I love about working at Eduphoria:

Our mission - We've always cared most about empowering teachers and affecting students' success.