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The Technical Sales Enablement Manager will develop and execute technical enablement programs for sales and support teams, focusing on product fluency and customer engagement. The role involves collaboration with cross-functional teams, content creation, and effectiveness measurement to ensure teams can deliver Honeycomb's value effectively.
What We’re Building
Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023!
If you want to see what we’ve been up to, please check out these blog posts and Honeycomb.io press releases.
Who We Are
We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live our values every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers.
How We Work
We are a fully distributed company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote
Honeycomb’s Technical Field Enablement team sits at the intersection of Product, Engineering, Product Marketing, and our customer-facing technical functions. As our first dedicated Technical Field Enablement hire, you’ll build and own the foundation of how our Solutions Architects, Customer Architects, Technical CSMs, and Support Engineering teams develop deep product fluency and technical readiness. This is a highly visible, high-impact role that operates as the connective tissue across the organization—ensuring our field teams can confidently position, demonstrate, and deliver Honeycomb’s value to customers. You will have the autonomy to shape our technical enablement strategy end-to-end and scale a world-class program as our product and customer needs evolve.
What you’ll do in the role:
- Own the strategy, design, and execution of Honeycomb’s technical field enablement programs—from onboarding to ongoing development—for SAs, CAs, TCSMs, and Support Engineering teams.
- Conduct needs assessments and gap analyses across technical field roles to define multi-quarter learning paths and technical readiness priorities.
- Build and maintain high-quality technical enablement content, including self-paced modules, live training, hands-on labs, demos, and certifications.
- Partner closely with Product, Engineering, and PMM to ensure technical field teams are fully enabled on new product capabilities, roadmap themes, observability concepts, and customer use cases.
- Drive global alignment and consistency for all technical enablement initiatives, including product releases, major launches, and partner-led technical programs.
- Define, track, and report on enablement effectiveness using field productivity metrics, skill assessments, and stakeholder feedback.
- Maintain strong, ongoing relationships with field engineering leadership and cross-functional technical stakeholders to ensure enablement priorities stay aligned to business needs.
- 5+ years of experience in technical enablement, field readiness, or technical program management within a SaaS or developer-tools environment.
- Background in a customer-facing technical role (SA, TCSM, CA, or similar) with the ability to translate complex technical concepts into digestible, engaging learning experiences.
- Demonstrated ability to build structured, scalable enablement programs that serve multiple technical personas across the customer journey.
- Strong cross-functional stakeholder management experience, with a track record of aligning Engineering, Product, PMM, and Revenue teams around shared technical readiness goals.
- Proven experience operating autonomously and owning program strategy, content creation, and outcomes end-to-end.
- Familiarity with observability, cloud-native architectures, and technologies such as OpenTelemetry, tracing, metrics, and logs.
- Proficiency with learning delivery tooling (LMS, CMS) and comfort facilitating technical trainings for diverse learner audiences.
- Ability to measure and communicate the impact of enablement programs through data, insights, and field performance outcomes.
Base Salary based on level of experience
$145,000—$170,000 USD
What you'll get when you join the Hive:
- A stake in our success - generous equity with employee-friendly stock program
- It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience
- Time to recharge - Unlimited PTO and paid sabbatical
- A distributed-first mindset and culture (really!)
- Home office, co-working, and internet stipend
- Full benefits coverage for employees, with additional coverage available for dependents
- Up to 16 weeks of paid parental leave, regardless of path to parenthood
- Annual development allowance
- And much more...
Please note we cannot currently sponsor or support visa transfers at this time. Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work.
Phishing and Recruitment Scam Warning:
We take your security seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate Honeycomb employees. To help protect you:
- All communications will come from an @honeycomb.io email address
- We occasionally work with external recruiting agencies. These partners will use legitimate business email addresses—never personal accounts like Gmail or Yahoo.
- Our recruiting process will never ask you to provide financial or sensitive personal information, including but not limited to:
- Social security or tax identification numbers
- Credit card numbers
- Bank account information
Diversity & Accommodations:
We're committed to building a diverse, inclusive, and equitable workplace—where people of all backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single path to success and embrace nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams.
We strive to ensure an inclusive experience throughout every stage of our hiring process and are happy to provide reasonable accommodations as needed. If you require accommodations or accessible formats at any point during our hiring process, please let your recruiter know.
As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always open to feedback.
Privacy Notice:
If you apply for a job at Honeycomb and your application is unsuccessful (or you withdraw from the process or decline our offer), Honeycomb will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs at Honeycomb, and to help us better understand, analyze and improve our recruitment processes.
For more information regarding our privacy practices please see the Honeycomb Privacy Notice.
If you do not want us to retain your information for consideration for other roles, or want us to update it, please contact [email protected]. Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims.
Top Skills
Cloud-Native Architectures
Opentelemetry
SaaS
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