Provide technical support for AWS-based systems, troubleshoot issues, document processes, and assist Client Success teams.
What Is The Opportunity?
We’re seeking a skilled technical independent contractor to provide ongoing support for our AWS-based technology platform. This role combines proactive technical troubleshooting with on-call availability to ensure our systems run smoothly and our Client Success teams have the technical backup they need.
What You’ll Do
- Build and maintain working knowledge of our AWS-based technology platform
- Coordinate with Client Success teams to troubleshoot technical issues
- Collaborate with Product Management and Engineering teams to resolve product-level problems
- Write and maintain technical playbooks and documentation
- Prepare detailed incident reports and post-mortems
- Provide on-call support with defined response time commitments
- Scale availability during release schedule spikes
Required Technical Skills
- AWS services: S3, DynamoDB, CloudWatch, Lambda, ECS, and EC2
- Monitoring & Logging: Datadog for log analysis and troubleshooting
- Systems: Linux administrators and bash scripting
- Database: SQL query writing and optimization
Who You Are
- Self-motivated and proactive in identifying and proposing solutions to moderately complex application and infrastructure problems
- Skilled troubleshooter capable of independently resolving issues across multiple domains
- Effective communicator who bridges support, development and operations teams
- Ability to explain technical concepts form engineers to management
- Excellent written communication skills for documentation and incident reporting
- 5+ years of AWS infrastructure experience
Hard Requirements
- U.S. Citizen in possession of, or eligible to qualify for, a Public Trust clearance
- Flexible availability with ability to scale up during release periods
- Reliable on-call responsiveness:
- Critical issues: 2-hour response time
- High priority: 4-hour response time
- Standard: Next business day
Work Schedule
- Remote work
- Around 20 hours per month (core commitment)
- Additional 40 hours in the first month for training
- On-call availability during core business hours
- May require hours above 20 for spike periods requiring higher engagement
Top Skills
AWS
Bash Scripting
Cloudwatch
Datadog
DynamoDB
Ec2
Ecs
Lambda
Linux
S3
SQL
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Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
