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Cloud • Information Technology • Security • Software • Cybersecurity
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Top Skills:
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Cloud • Information Technology • Security • Software • Cybersecurity
The role involves driving sales within DoD agencies, managing complex sales cycles, and engaging with stakeholders to ensure successful adoption of Cloudflare solutions.
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Cloud • Information Technology • Security • Software • Cybersecurity
The Security Engineering Manager will lead a team to secure Cloudflare's global network and enterprise systems, manage security tools, and ensure compliance with security standards.
Top Skills:
AnsibleAzureBashGCPGoPythonTerraform
Available Location: Austin, TX
About the Department
The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.
What You'll do
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.
This role may require flexibility to be on-call outside of standard working hours to address technical issues as needed.
Examples of desirable skills, knowledge and experience
Bonus Points
About the Department
The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.
What You'll do
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.
This role may require flexibility to be on-call outside of standard working hours to address technical issues as needed.
Examples of desirable skills, knowledge and experience
- Ability and willingness to work occasional weekends, holidays, and after hours
- You are comfortable communicating in writing and always put the customer first
- You are a motivated self-starter who always looking to expand your skill sets
- You take initiatives and capable of learning new technologies / systems / features with little guidance
- You enjoy troubleshooting and solving unknown technical problems and issues
- You are inquisitive and able to communicate to different kind of audiences
- You have a solid grasp of problem solving with command line tools (dig/traceroute/curl/tcpdump)
- You understand how the Internet works
Bonus Points
- You have experience writing scripts in Bash, Python, JavaScript, or other scripting language
- You have experience installing and configuring web servers like Apache, Nginx, and IIS
- You are familiar with Cloudflare and have a site actively using our platform
- You have web development, hosting, or customer support experience
Cloudflare Austin, Texas, USA Office
405 Comal St, Austin, TX, United States, 78702
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
