Technical Support Engineer

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Technical Support Engineer in Dallas, TX:

Job Duties: Develop and maintain technical expertise in assigned areas of product functionality. Demonstrate exceptional analytical, troubleshooting, and problem-solving expertise. Provide feature explanation and deliverability best practices. Manage customer expectations and the customer experience to maximize customer satisfaction. Actively maintain and participate in job-related training activities. Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment. Multitask and perform effectively under pressure. Create and curate knowledge content. ˆHQ address additionally encompasses the following Salesforce locations in Dallas: 2300 N Field St. The permanent position may be offered at any of these locations in Dallas. Telecommuting is an option. Some travel to Salesforce offices may be required. 

Minimum Requirements: Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and one (1) year of experience in the job offered or in any occupation in related field. 

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements: (1) Agile and Scrum Methodology; (2) C#; (3) Azure Dev Ops; (4) SQL; (5) HTML; (6) Git; and (7) JavaScript. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.

Submit a resume using the apply button on this posting or by email at: [email protected] at Job# 21-10752. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.