Technical Support Engineer

Lansweeper offers a cutting-edge Technology Asset Intelligence platform that empowers businesses to understand, manage, and protect their technology assets and networks. By delivering actionable insights into users, devices, and software, Lansweeper helps customers minimize risks and optimize their technology investments with trustworthy and accurate data.
Since its inception in 2004, Lansweeper has been developing a platform that scans and inventories all IT devices, installed software, and active users on a network, enabling centralized IT management. Today, the platform supports over 25,000 customers and monitors 80+ million connected devices, serving renowned organizations like Mercedes, Michelin, IBM, Samsung, and institutions across government, banking, education, and beyond. Our global team of 300+ professionals drives this success.
To support our diverse customer base-from small businesses to large enterprises-across environments ranging from simple to highly complex, we are seeking an IT Support Engineer. This role involves troubleshooting customer environments using our extensive lab, equipped with technologies supported by Lansweeper, including Windows, Linux, Unix, macOS, IBM, Chrome OS, Active Directory, VMware, AWS, Azure, and more.
Lansweeper provides opportunities for continuous learning through tools like Pluralsight, ensuring you gain in-depth knowledge of our product and its use cases. While we don't expect you to know everything from the start, you'll receive guidance and support to excel. We leverage industry-standard tools like Jira for ticketing, Confluence for documentation, and Lansweeper for asset management, offering variety and growth throughout your career with us.
This is a Hybrid position to work onsite at our office in Austin, TX 2-3 days a week. We offer flexibility to work from home for the rest of week.
Key responsibilities:• Your priority is to analyze and troubleshoot a wide variety of technical support issues.• You assist technical & knowledgeable users and troubleshoot, reproduce issues they have in our lab.• You advise knowledgeable IT professionals to efficiently tackle their challenges.• You evaluate the solution you present.• You communicate mainly by email, limited phone support.• You start and end your day a bit later once a week to cover our global customer base.• You keep documentation up to date.• You have the chance to work on specific projects (forum/community).• We appreciate your input about the process and technical improvements.• Extensive network knowledge is a plus, basic knowledge is a must.
I am someone who:•
- Has a positive mindset and likes to have fun with colleagues.
- Is versatile and has no trouble taking on something I have no experience with.
- Prefers quality over speed.
- Continuously expands my skillset by learning
I have:
- 3+ years of experience in IT support (IT issues specifically) (L1 - L3)
- Proven experience in networking & operating systems such as Windows/Unix/Linux, or Virtualisation, AD, AWS, Azure.
- Basic understanding of Jira and Confluence.• Broad interest and good working knowledge of IT.
- A knack for creating SQL reports and scripts.
Our offer you can't refuse
- Flexibility is key! Work efficiently by using our flexible working hours & working from home.
- Work for an international company where you get to travel to meet your colleagues for a great (teambuilding) event at least once a year.
- Collaborate with passionate and driven colleagues every day.
- Accelerate your career: new opportunities are right around the corner.
- Medical, Dental, Vision, 401k, etc
US: Diversity Statement - Equal Employment Opportunity
It is Lansweeper's policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.