Technical Support Engineer

The Technical Support Engineer, Data serves an essential role, meeting the data needs of clients through ticketing and chat channels. Technical Support Engineers work to educate and empower, troubleshoot issues, and implement solutions for clients. Technical Support Engineers work to ensure the data is accurate and up-to-date for our customers across all of our platforms.

100% Remote - Anywhere within the US

• Support clients by resolving data-related questions, tasks, and issues across Finalsite’s software platforms

• Perform data sanitization, verification, import, and export functions across our products

• Update and maintain data mappings using XML and XSLT

• Working closely with clients to advise and educate on best practices

• Scheduling phone calls or Zoom meetings to collaborate and resolve escalated issues

• Create, Execute, and Modify SQL scripts to resolve issues, optimize database calls, and perform data integration with third party systems, such as Student Information Systems.

• Maintain, troubleshoot, and modify software that interact with third party APIs in the pursuit of data integration

• Collaborate with Data Integration Engineers to ensure our integrations, authentications, and SSOs function as expected

• Stay informed on the best practices and functionality across Finalsite’s integration partners

• Stay up to date (through software update blogs, new help center articles, and training) on new product features and improvements, as well as web trends.

• Troubleshoot, investigate, and create detailed software bug reports, and product enhancement requests.

• Strengthen the Finalsite brand by exhibiting excellence in product knowledge and customer service.

Other Functions:

• Assist with Integration Deployments, as needed

• Associate’s or Bachelor’s degree preferred, or commensurate experience.

• Advanced knowledge of Excel or Google Sheets functionality

• Experience with websites built via content management systems (Wordpress, Squarespace, Wix, Weebly, Joomla, etc.) preferred.

• Experience working with APIs preferred.

• Ability to multitask and maintain patience when faced with challenging situations.

• Prior customer service or technical support experience (2-5 years) preferred.

• Ability to cover evening and weekend hours, as required.

Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.

Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.