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About Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
Ping Identity is seeking a Technical Writer III to join our extraordinary documentation team. Reporting to one of the Technical Documentation Managers, you will work on technical content for various audiences within a Docs-as-Code environment supporting PingFederate.
You will:- Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core documentation for Ping Identity's products and services
- Deliver documentation for cloud-based services and on-premise software aimed at different audiences, including end-users, admins, developers, integrators, and DevOps
- Investigate, research, and learn our products and the standards they depend on
- Translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases
- Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using GitHub
- Follow the software development life cycle process closely to anticipate and ascertain documentation needs
- 3+ years spent in a technical writing position
- Experience with markdown languages, version control tools, and integrated development environments (IDEs)
- Experience managing multiple projects simultaneously, meeting deadlines and quality standards with minimal supervision
- Ability to learn unfinished, new, complex software quickly with little help
- Prior experience or exposure to software development, including familiarity with Agile development methodologies
- Experience with Jira and Confluence, or similar project management platforms
- Demonstrated ability to collaborate effectively face-to-face and remotely
- Working in a Docs-as-Code environment
- Scripting/programming, such as Java, Bash, Python, or JavaScript
- Building, installing, configuring, and debugging client and server software
- Documenting identity and access management applications for power users
- Documenting for a developer audience, especially API documentation
- Adapting and demonstrating a willingness to learn new technologies and tools
Salary Range $96,500-$110,940
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make Ping special:
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives
Our Benefits:
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Ping Identity Austin, Texas, USA Office
In the heart of the Texas Hill Country, our office is situated right on the edge of the vibrant city of Austin.
What you need to know about the Austin Tech Scene
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
