Technical Writer

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.

Bullhorn is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for continuous improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a challenging and rewarding workplace for everyone.

About the role

Reporting to our Director, Product Documentation, the Technical Writer will be responsible for gaining a deep understanding of Bullhorn products and services, and translating complex information into straightforward, polished, engaging content for our customers, employees, and partners. Embedded within the product team, the Technical Writer will write user-friendly technical product documentation that meets the needs of our customers, partners, and internal team members, enabling them to be successful with our products. 

A typical day will include...

• Designing, writing, and editing product documentation, working closely with various departments, including Product, Customer Success, and Support, to understand learning requirements

• Creating feature, procedural, and release documentation for diverse audiences.

• Researching Jira, existing documentation, and interviewing SMEs to verify the accuracy of documentation before stakeholder approval

• Collaborating with subject matter experts to identify documentation needs and design plans to meet those needs

• Analyzing existing and potential content, focusing on reuse and single-sourcing opportunities

• Responding to customer feedback on documentation to improve usability

• Supporting documentation and information development tasks as needed by the business

This role is a fit for you if…

• 2-3 years of experience as an effective technical writer

• You have experience with Authoring Management Systems such as MadCap Flare

• You pride yourself on your ability to write for different audiences and follow a predetermined style guide, and have an interest in creating well-designed content that promotes an excellent customer experience

• You are a good listener, can multitask, have excellent time management skills, and can work independently and handle ambiguity

• You have experience providing technical documentation to either internal business teams or external audiences

• You are detail-oriented, enjoy organizing information, and have strong problem-solving and analytical skills

• Experience with prompt engineering for AI

• Experience with the Bullhorn product suite, such as Bullhorn ATS/CRM, Bullhorn for Salesforce, Bullhorn Automation, or Bullhorn Workforce Management

The annual base salary range for this position is $50,000 - $65,000. In addition, this role is eligible for an annual target bonus & a comprehensive benefits package.

Compensation and Transparency Statement

The posted range represents the good-faith estimate of what we expect to pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Actual pay within the range will be based on factors such as, but not limited to, experience, skills, qualifications, geographic location, internal equity, and business or organizational needs and affordability. In accordance with state and local pay transparency laws we disclose salary ranges in all job postings and provide additional information upon request.

What we offer...

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more

• Unlimited Planned Paid Time Off

• Global Mental Health Support

• On-Demand Learning & Development

• Quarterly paid volunteer days

• Lucrative Employee Referral Program (eligible for prior to your first day)

• Company-wide mentor program

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.

We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table.  If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.