Technical Writer

Position Overview

As a Technical Writer for InN Pricing and Open Access Pricing, you will serve as the primary owner of technical documentation standards and practices across the portfolio. This role is responsible for defining, maintaining, and evolving documentation frameworks that support product delivery, operational readiness, and client understanding.
You will develop and promote the adoption of documentation templates for system, database, and program information. You must have the ability to manage large and complex projects, working closely with all levels of leadership. You must be able to identify problems and offer solutions while proactively taking on and mastering increased responsibilities. You will contribute to the evolution of documentation practices and standards across the InN/OAP portfolio.
Operating with a high degree of autonomy, the Technical Writer partners with Product, Engineering, Client Services, and Marketing leaders to ensure technical and procedural content is accurate, scalable, and aligned to business priorities.

Key responsibilities:

 

• Own the development, governance, and ongoing maintenance of technical documentation across InN Pricing and Open Access Pricing, ensuring alignment with product releases, operational workflows, and client (internal and external) needs.

• Independently synthesize complex technical, product, and operational information from multiple sources to document new or changing product functionality.

• Write, format, edit, and proofread process, procedural, and technical information for technical and non-technical users.

• Lead documentation planning and execution in alignment with product roadmaps and release timelines, proactively identifying risks and resolving gaps that could impact delivery or client understanding.

• Design, maintain, and continuously improve a centralized documentation repository that serves as a source of truth for internal teams and external stakeholders.

• Collaborate with Marketing department to publish and maintain templates for written documentation including those produced by others (technical specifications, RFP responses, presentations, etc.), driving consistency, usability, and adoption.

• Make independent decisions regarding documentation structure, standards, and prioritization within established guidelines.

• Identify documentation gaps and recommend improvements that reduce operational risk, improve product adoption, or enhance client experience.

• Provide or coordinate special documentation services as required.

Technical Skills:

• Proficient in SQL (Select, Joins, CTE, Sub Queries).

• Analyze and interact with data in SQL tables.

• Utilize Excel for data manipulation, analysis, and reporting.

• Proficiency other Microsoft Office products - Outlook, Word, Excel, PowerPoint, SharePoint, Teams

• Strong analytical skills

 

Professional Experience:

 

• BA/BS in Technical Communication or related discipline, or at least 5 years of experience in writing complex documentation for web-based software in the healthcare industry.

• Strong communication skills, including writing, editing, and presentation skills.

• Working knowledge of Microsoft Office, Confluence/JIRA, and Adobe products.

• Experience working in an Agile/Scrum software development environment.

• Strong analytical skills and ability to operate in a fast-paced environment with evolving project requirements and priorities.

• Self-starters requiring minimal day-to-day supervision, who has the ability to thrive, without much oversight, in a fast-paced, constantly changing environment.

• Previous healthcare contract knowledge a plus.

• Ability to read some programming code to obtain document content a plus.

  Experience in presenting technical information in a live setting, such as classroom training, presentations, or video conference.

 

Work Environment:

 

• Ability to travel as required meeting team and department goals

• A standard work week exists but with the understanding that additional time/effort outside of the usual parameters can/will occur based upon the overall needs of the integration, where deadlines exist and when necessary, due to the needs of the integration team

• Ability to sit for extended periods of time

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

  

Equal Employment Opportunity  
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. 

Accessibility Support 
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected]. 

  

Disclaimer 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.