Technical Writer

Job Description:

As a Technical Writer, you will play a key role in ensuring CSI’s customers and internal teams have access to clear, accurate, and timely documentation that supports our products and services. You will be responsible for creating, editing, organizing, and maintaining technical documentation and help systems, as well as supporting product communications through release notes, emails, and bulletin board postings.  This role is ideal for an experienced technical writer who can work independently, contribute original content, and provide guidance or feedback to less‑experienced writers.

What You’ll Do

• Create, edit, and maintain documentation for CSI products and systems, including customer‑facing and internal materials.

• Develop original documentation as well as enhance and update existing content to ensure accuracy and usability.

• Plan and scope documentation projects, including defining timelines and delivery milestones.

• Support product release documentation, including planning, writing, organizing, and editing release‑related materials.

• Maintain CSI help systems by producing clear, user‑friendly documentation.

• Write and distribute:

  • Customer and internal email communications

  • Bulletin board postings

  • Performance alert notifications

• Ensure documentation meets quality standards and typically requires minimal editing prior to publication.

• Coordinate with subject matter experts to review and approve content before distribution.

• Perform additional duties as assigned to support documentation and communication needs.

What You Bring

• 5+ years of relevant experience in technical writing, documentation, or a closely related field.

• Education or job knowledge equivalent to an undergraduate college degree.

• Strong ability to translate complex technical information into clear, concise, user‑focused documentation.

• Excellent written communication, editing, and organizational skills.

• High attention to detail and commitment to accuracy.

• Ability to manage multiple projects and deadlines independently.

• Comfort collaborating with cross‑functional teams and subject matter experts.

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com 

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your accessibility needs.

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Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.