Leads customer experience initiatives across Spain and Portugal by partnering with dealerships, resolving escalated technical issues, supporting training, improving machine monitoring and connected-tool adoption, and executing customer success journeys. The role visits customers, coordinates product support, strengthens dealer capabilities, promotes retention, and connects field teams, dealers, and manufacturing plants. It also drives continuous improvement, customer satisfaction, loyalty, and service excellence across the product lifecycle.
📢 Job Posting
Territory Customer Experience Manager (TCEM)
Hiring Manager: Julio Redondo
Location: JDISA (Spain & Portugal)
Job Grade: 7 Exempt
We are seeking a Territory Customer Experience Manager to lead initiatives that enhance customer experience throughout the entire lifecycle of John Deere products and services. This role plays a key part in strengthening collaboration with the dealer network, promoting a customer-centric culture, and ensuring the highest standards of service and support.
The successful candidate will act as a strategic partner to dealerships, helping identify improvement opportunities, develop organizational capabilities, and drive actions that increase customer satisfaction, loyalty, and trust.
_____________________________________________________________________________________
🎯 Key Responsibilities- Problem escalation – dealer contact, helps to analyze and solve technical issues
- Develop skills of dealership team and customers to optimize machine performance and supports training
- Backup product support in field – Technical Communicator Coordination and support dealer knowledge center
- Customer Succes Journey execution by product/ dealer / Tech utilization and mainstream, ensures execution of all steps at dealer
- Regular customer visits – retention focus
- Work on machine monitoring center utilization with dealers
- Serves as the interface between the field, dealerships, and manufacturing plants
- Promote and facilitate the use of centralized support services and connected tools
________________________________________________________________________________________________________________________
💡 What we offer- An opportunity to shape and improve customer experience within a leading global organization.
- A dynamic and collaborative environment with close interaction with the dealer network.
- Exposure to strategic business initiatives and customer-focused transformation projects.
- Professional growth and development opportunities.
- The chance to make a meaningful impact on customer success and dealer performance.
____________________________________________________________________________________
👤 What You Will Bring Education- Bachelor's degree in Business Administration, Engineering, Agriculture, Marketing, or a related field.
- Is required a strong.
- Knowledge about Ag field applications and agronomy
- Fluent in English
- Experience in customer support, aftersales, dealership development, service operations, or commercial roles.
- Technical Ag Machinery background and agronomy
- Knowledge of the agriculture, construction, or equipment industry is preferred.
- Experience leading continuous improvement initiatives and process optimization projects.
- Proven ability to work effectively across multiple functions and stakeholder groups.
- Experience working with dealer networks is highly desirable.
- Strong customer focus and passion for service excellence.
- Excellent relationship-building and communication skills.
- Strong analytical and problem-solving capabilities.
- Ability to influence and drive change without direct authority.
- Strategic mindset with a results-oriented approach.
- Strong collaboration and teamwork skills.
- Ability to identify opportunities and convert them into actionable plans.
- Willingness to travel regularly within the assigned territory.
_____________________________________________________________________________________
🌍 Diversity & InclusionWe are committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of background, and we believe that diversity drives innovation and better decision-making.
___________________________________________________________________John Deere Iberica, S.A.
John Deere Austin, Texas, USA Office
1333 S Congress Ave, Austin, TX, United States, 78704
Similar Jobs
Cloud • Information Technology • Security • Software • Cybersecurity
Serve as a senior technical advisor for Cloudflare One, partnering with sales and customers to design, demonstrate, and validate SASE and Zero Trust security solutions. Analyze customer environments, address network and security requirements, guide proof-of-value engagements, explain competitive advantages, support revenue goals, and relay customer feedback to product and engineering teams. The role also focuses on enterprise AI security, including Shadow AI visibility, DLP, MCP access controls, and agentic AI governance.
Top Skills:
Ai SecurityAWSAzureBrowser IsolationCasbCdnCloudflare AccessCloudflare GatewayCloudflare OneDdos MitigationDlpDns Over HttpsDns SecurityGCPIdentity Provider (Idp)Log AnalyticsMcp Server Access ControlsOtpRoutingSAMLSaseSd-WanSecure Web Gateway (Swg)SIEMSubnettingVpnWafZero TrustZtna
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Leads development and production deployment of AI/ML, optimization, generative AI, NLP, intelligent agents, and RPA solutions for supply chain master data. Builds predictive models, autonomous data pipelines, and automation bots; manages model monitoring, retraining, and self-healing capabilities. Partners globally with supply chain, data, and IT stakeholders to deliver phased AI enablement, translate business constraints into scalable solutions, and drive adoption and measurable impact.
Top Skills:
AgileAzure Ai FoundryCplexGenerative AiGurobiKinaxisLarge Language ModelsAzureNlpPandasPower AutomatePythonPyTorchRpaScikit-LearnSQLTensorFlowUipath
Artificial Intelligence • Cybersecurity
Secure SEON’s cloud-based fraud-prevention platform through IAM hardening, infrastructure guardrails, detection engineering, incident response, vulnerability remediation, and threat modeling. Lead ISO 27001, ISO 42001, SOC 2, and PCI DSS assurance programs; automate evidence collection and access reviews; manage customer questionnaires, vendor reviews, policies, risk registers, and regulatory obligations.
Top Skills:
Amazon EksAWSAws IamAws WafCi/CdCloudtrailGitGithub ActionsGuarddutyKubernetesKyvernoLinkerdPythonSecurity HubTerraform
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
