Create and update training documentation and materials for web-based applications; deliver in-person and web-based training to clients and end users; collaborate with clients and developers to improve training; learn customer processes and SOPs; provide timely, customer-focused support.
Company Description
Business Integra (BI) is an award-winning global provider of information technology (IT) services and solutions infused with leading-edge technologies; and has been recognized by Inc. magazine as one of the fastest growing 500 companies across both government and commercial sectors. Located just outside of our Nation’s Capital in suburban Maryland - BI provides end-to-end solutions in application development, consulting, and re-engineering across all major technologies. Our solutions and services help build enduring relationships with our clients.
As a member of the team, you will provide training and create documentation to support several web based applications. You will also liaise with the clients, users and product development teams. An ability to quickly understand and master the complexities of our projects will be essential in this role.
Primary Job Duties
- Create and update training documentation which includes training documents, Powerpoint and other supporting materials
- Facilitate training for our Clients and End Users.
- Conduct both in-person and web-based training events
- Collaborate with Clients and developers to improve training offerings for various audiences and products
- Develop an understanding of customer processes and standard operating procedures
- Demonstrate responsiveness and sense of urgency in all customer interactions
- Minimum of 6 years’ experience creating training materials and documents
- Experience conducting training for software or web based applications
- Strong writing and language skills.
- Effective communication skills, including listening, writing, and speaking
- Ability to lead training sessions with confidence
- Strong time management skills and ability to effectively manage multiple priorities
- Strong analytical, problem-solving, and interpersonal skills
- Ability to work independently and integrate into a team environment
- Previous experience within software/ web industry is preferred
Contact with me on Linkedin: https://www.linkedin.com/in/monucimage
Email:- Monu.kumar@biitservices. com
301-474-9600 *180
kindly Apply for this position and share your updated Resume if you are actively looking for a change.
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