User Access & Provisioning Technician

We excited to announce we are expanding and looking to grow our team with a new User Access & Provisioning Technician for our Build Room!

Position Summary 

The primary responsibilities for this position would be to build client laptops to include application installation.  Additional responsibilities would be to add/remove client users from Active Directory and Office 365, internal Centre break-fix issues, and setting up internal and client shipments.

To be considered for the role, all applicants must complete the following assessment: 

IT Build Room Online Assessment

Essential Duties and Responsibilities 

• Problem management and escalation of issues in a timely manner 
• Prioritization of tasks and meeting of deadlines, excellent time management skills 
• Excellent troubleshooting and assessment skills 
• Excellent written/verbal communication skills 
• Must be a team player with outstanding customer service skills 
• Entry of timesheets, expense reports, and documentation on or before the deadline 
• Keep up to date on market trends, theory, and new ways of doing things; embrace change 
• Update client documentation
• Present progress reports to immediate supervisor and or Project Manager (if so assigned) 
• Help turn business problems into technical solutions 
• Manage deployment of equipment in compliance with established technology policies. 
• Participate in after-hours on-call schedule serving as the initial level of escalation for compute, storage, backup, automation, and virtualization issues. 

Education/Experience/Certifications 

• 0 - 2 years experience in IT-related study or field. 
• 0 - 2 years of Field Experience
• Must possess basic knowledge and experience with: 
• Windows 10 & 11 
• Microsoft Office suite 
• Microsoft Office 365 and Autopilot
• Microsoft Windows Administration tools (AD Users and Computers) 
• Understanding of basic network concepts 
• Understanding of application, desktop, and server virtualization 
• Understanding of Desktop Deployment / Imaging 
• Bachelor’s Degree a plus 

Desired Experience/ Certifications 

• Certifications 
• CompTIA A+ Certification a plus 
• Windows Server 2012/2008/2016 
• Microsoft Office 365 Admin portal 
• Understanding of File Permissions (NTFS & Sharing) 

Work Environment and Physical Demands  

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.  
• Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required 
• Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role. 
• The noise level in the work environment is moderate.