UX Designer & Researcher

About Starburst

At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster. 

Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!

About the Role

Starburst Data is seeking a Product and User Experience Designer & Researcher to join our UX team to help make an impact in the lives of our customers through customer research, user data, and iterative prototyping to deliver amazing designs. As a product designer you will collaborate with senior designers, product managers, engineers, and customers on the requirements, feature design, and development for the entire user experience at Starburst.

As a UX Designer & Researcher you will:

• Collaborate in various areas such as product design, user experience, and research at Starburst including our SaaS product Starburst Galaxy, and our enterprise product Starburst Enterprise Platform
• Deep dive with Starburst stakeholders, current users, and potential users to understand the value, needs, behaviors and mental models; define and maintain user personas, journey and experience maps, and user stories research practice
• Ideate and lead internal sessions to develop user-focused solutions for functionality requests, user pain points, and new feature ideas
• Develop wireframes, prototypes, and high fidelity designs for user interfaces
• Learn the market, customers, and competitive landscape
• Contribute to a central design system for reference by the Product and Engineering teams
• Maintain a central research repository for reference by the Product and Engineering teams
• Work with teams globally across multiple time zones and operate in an iterative development environment
• Opportunity for growth and expansion of skillset under the leadership of senior designers

Some of the things we look for:

• 3-5 years experience in user experience, product design, and research
• Degree in User Experience, HCI, or related field
• Strong UX skills including UX strategy, IA, wireframing, and research
• Strong UI and visual design skills, experience with design and prototyping tools (including Figma)
• Experience in ideation, design thinking, or design sprint-type review sessions with stakeholders and internal teams
• Proficiency in conducting end-to-end user research studies; planning, recruitment, execution, analysis and delivery
• Experience leading research activities and timeframes, including when to initiate different types of research by conducting customer interviews, usability tests, and surveys
• Experience presenting or otherwise communicating research findings and analyses, with ability to explain rationale and conclusions, in creative and impactful ways
• Excellent verbal and written communication
• The ability to work independently in a remote capacity, as well as within a team environment
• An online portfolio of recent work

Preferred Experience

• Product design and research experience with SaaS products
• Experience utilizing analytics data in user research
• Experience with A/B testing (setup, tracking, analysis)
• Experience researching where the buyer is not always the user

Bonus Experience

• Knowledge of Open Source
• Knowledge of AWS, Azure, and GCP
• Experience with technical documentation and working with Documentation, Marketing, and Engineering teams.
• Domain knowledge of data warehousing, data lakes, and big data technologies

Why build your career at Starburst?

We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.

We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!

Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company. 

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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