UX Designer & Researcher

| United States | Remote
Employer Provided Salary: 110,000-135,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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About Starburst


At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster. 


Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!


About the Role


Starburst Data is seeking a Product and User Experience Designer & Researcher to join our UX team to help make an impact in the lives of our customers through customer research, user data, and iterative prototyping to deliver amazing designs. As a product designer you will collaborate with senior designers, product managers, engineers, and customers on the requirements, feature design, and development for the entire user experience at Starburst.


As a UX Designer & Researcher you will:

  • Collaborate in various areas such as product design, user experience, and research at Starburst including our SaaS product Starburst Galaxy, and our enterprise product Starburst Enterprise Platform
  • Deep dive with Starburst stakeholders, current users, and potential users to understand the value, needs, behaviors and mental models; define and maintain user personas, journey and experience maps, and user stories research practice
  • Ideate and lead internal sessions to develop user-focused solutions for functionality requests, user pain points, and new feature ideas
  • Develop wireframes, prototypes, and high fidelity designs for user interfaces
  • Learn the market, customers, and competitive landscape
  • Contribute to a central design system for reference by the Product and Engineering teams
  • Maintain a central research repository for reference by the Product and Engineering teams
  • Work with teams globally across multiple time zones and operate in an iterative development environment
  • Opportunity for growth and expansion of skillset under the leadership of senior designers


Some of the things we look for:

  • 3-5 years experience in user experience, product design, and research
  • Degree in User Experience, HCI, or related field
  • Strong UX skills including UX strategy, IA, wireframing, and research
  • Strong UI and visual design skills, experience with design and prototyping tools (including Figma)
  • Experience in ideation, design thinking, or design sprint-type review sessions with stakeholders and internal teams
  • Proficiency in conducting end-to-end user research studies; planning, recruitment, execution, analysis and delivery
  • Experience leading research activities and timeframes, including when to initiate different types of research by conducting customer interviews, usability tests, and surveys
  • Experience presenting or otherwise communicating research findings and analyses, with ability to explain rationale and conclusions, in creative and impactful ways
  • Excellent verbal and written communication
  • The ability to work independently in a remote capacity, as well as within a team environment
  • An online portfolio of recent work

Preferred Experience

  • Product design and research experience with SaaS products
  • Experience utilizing analytics data in user research
  • Experience with A/B testing (setup, tracking, analysis)
  • Experience researching where the buyer is not always the user

Bonus Experience

  • Knowledge of Open Source
  • Knowledge of AWS, Azure, and GCP
  • Experience with technical documentation and working with Documentation, Marketing, and Engineering teams.
  • Domain knowledge of data warehousing, data lakes, and big data technologies

Why build your career at Starburst?


We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.


We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!


Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company. 


Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


#BI-Remote #LI-Remote

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Trino (formerly PrestoSQL)Databases
    • TableauAnalytics
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • WordpressCMS
    • Chorus.AICRM
    • DocuSignCRM
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM
    • MarketoLead Gen
    • SlackCollaboration
    • ZoomCollaboration

Location

Centrally located in Austin, TX, our office building is equipped with 24-hour security, a fitness center, food hall, and conference spaces. When it's time to take a break, you'll find plenty of nearby parking, coffee shops, restaurants, shopping, and hiking paths to explore!

An Insider's view of Starburst

How would you describe the company’s work-life balance?

Starburst's remote-first approach puts employees in control of their work-life balance. Employees are encouraged to work from the location that best suits their needs and lifestyles. Starburst offers unlimited PTO to all staff, regardless of location. Everyone is encouraged to use their vacation time to recharge, travel, and spend time with family.

Keavy

Senior Director of Security

What does your typical day look like?

Starburst’s technology shifts the paradigm of conventional data access, enabling companies to achieve great outcomes in a faster, smarter way than they even know to be possible. As an AE, we spend our days exploring these future paths with customers and share our point of view as a tech company to help orgs see the benefits of that paradigm shift.

Katherine

Enterprise Account Executive

How has your career grown since starting at the company?

When I joined Starburst was a Series A company and headed into a global pandemic, allowing me to progress my career quickly. I made impactful decisions & saw immediate results. Starburst is a company that appreciates employees who take calculated risks & are accountable for those decisions, enabling me to continue to thrive, take chances & learn.

Mandy

Senior Director, Events & Field Marketing

How do your team's ideas influence the company's direction?

GTM orgs play a pivotal role in shaping strategy by understanding changing customer needs and steering product, marketing and company positioning towards differentiation and market demands. The team’s observations and ideas help accelerate discussions about the company’s direction, partnerships, or acquisitions that align with growth objectives.

Javier

Chief Revenue Officer

How do you empower your team to be more creative?

We’re a startup, growing more than 50% YOY. Every single one of our team members has the opportunity to improve new ways of thinking to impact our success. I strive to lead a team of builders that have the space and support to run. We empower every team member to own their worlds and drive results through innovation, improvement, or efficiency.

Megan

Chief People Officer

What are Starburst Perks + Benefits

Starburst Benefits Overview

Benefits & Perks (US only)

At Starburst, we aim to provide comprehensive and impactful benefits that empower our employees and their family members to lead healthier and happier lives.

We take care of our global workforce by:

-Ensuring employees and their families have access to quality and affordable health insurance
-Providing flexible and generous paid time off policies to start a family, travel, or just relax
-Fostering financial wellness for our employees through retirement plans, equity compensation, and disability & life insurance
-Creating an environment of transparency, honesty, and respect

Culture
Partners with nonprofits
Starburst partners with Resilient Coders.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Highly diverse management team
Mandated unconscious bias training
Ethena is a compliance training platform used at Starburst. Ethena’s DEI course gives learners the fundamentals they need to have informed and productive conversations about DEI in the workplace.
Diversity manifesto
Diversity employee resource groups
ERGs: Womxn at Starburst, Starburst Pride, Starburst Diversity, Military Starburst.
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Virtual Yoga and Pilates sessions
Mental health benefits
Financial & Retirement
401(K)
Company equity
Charitable contribution matching
Child Care & Parental Leave
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Mother's room
Onsite gym
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Customized development tracks

Additional Perks + Benefits

When we say our people come first, we mean it.

We take care of our global workforce by:

Making sure employees have access to quality and affordable insurance;
Providing flexible and generous paid time off policies to start a family, travel, or just relax;
Creating an environment of transparency, honesty, and respect.

We also want to make sure we have a little bit, err, a lot of fun along the way with things like:

Family & Pet Talent Shows
Monthly Trivia Nights
Annual Company Retreats

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