UX Engineer

Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.

In this role, you will be the bridge between design and code, and a steward of our UI. You’ll design and create the fundamental building blocks of our product to accelerate development and elevate the quality and consistency of our work. You'll also find yourself talking to users, brainstorming product ideas, and reaching outside your role as much as you see fit. Our front-end stack consists of React and TypeScript, and we use Figma for design.

• Build and maintain our design system and UI component library: Work with designers and engineers to establish repeatable best practices for our UI that lead to a consistently excellent user experience, while meeting accessibility standards

• Collaborate with designers, engineers and PMs on features: Help audit, design, and build foundational UI and UX across the breadth of our product, with an emphasis on prototyping interactions, data visualizations, and creating polished and performant interfaces

• Interact with end users: Jump in on customer feedback and talk with our users to discuss our UI, watch them use our product, or listen to their top-of-mind challenges

• 2+ years experience in building web interfaces: You can build high-quality web applications with HTML, CSS and JavaScript, and are comfortable with the React framework. Bonus: experience with TypeScript, writing unit tests, and concern with front-end performance.

• Curious and informed about web trends: You like to stay abreast of UI/UX trends and the latest innovations in web technology. Bonus: you have some knowledge and interest in helping with front-end infrastructure (build processes, testing libraries, etc.).

• Web accessibility familiarity: You are familiar with and driven to create products that meet or exceed accessibility standards. You have an idea of how to resolve common accessibility issues.

• Attention to UX and UI details: You have keen skills in interaction design. You care about grid layout, button and form states and styles, typography, navigation, and way-finding. You have an eye for consistency and polish. Bonus: You have opinions about tables and charts and how to communicate data interactively in effective and compelling ways.

• Excited to educate colleagues: You are a good communicator who is excited to educate and mentor others on best practices. You can write clearly and concisely, and are able to provide critical feedback on code.

• An instinct for product and business needs: You are curious about user needs, and are excited to develop and share opinions about product direction, and what will have impact for our users and the business. 

• Generous medical, dental, and vision benefits

• Paid company holidays, sick time, and unlimited time off

• Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting

• Paid parental leave

• Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices

• 401(k) plan enrollment