Virtual Assistant- Homecare/Homehealth

This is a remote position.

Answer and route incoming calls, emails, and messages from clients, families, and referral sources

•       Schedule and confirm caregiver visits, client appointments, and staff meetings

•       Enter and maintain accurate client and staff data in the agency's EHR and scheduling systems

•       Assist with preparation of billing documentation, prior authorization requests, and payer communications

•       Draft and distribute internal communications, memos, meeting agendas, and follow-up correspondence

•       Maintain organized digital filing systems for client records, personnel files, and agency documents

•       Monitor and respond to agency voicemails, inboxes, and online inquiry forms in a timely manner

•       Support the recruitment process by posting job listings, screening applicants, and scheduling interviews

•       Assist with onboarding documentation and compliance tracking for new hires

•       Complete special projects and administrative tasks as assigned by the Administrator or Care Coordinator

•       Conduct client intake assessments and develop individualized care plans in collaboration with the clinical team

•       Schedule and coordinate caregiver assignments to ensure consistent, appropriate client-caregiver matching

•       Serve as the primary point of contact for clients, families, referral sources, and managed care organizations

•       Monitor client satisfaction and follow up proactively after service initiation and changes

•       Coordinate with the RN Director on clinical concerns, care plan updates, and supervisor visits

•       Process authorizations, service orders, and prior approvals from payers and managed care organizations

•       Maintain accurate and up-to-date records in the agency's EHR and scheduling systems

•       Resolve scheduling conflicts, caregiver call-outs, and client service gaps promptly

•       Facilitate interdisciplinary communication among caregivers, nurses, therapists, and physicians

•       Track key metrics including missed visits, hospitalizations, and care plan compliance

•       1+ years of experience in home health coordination, case management, or a clinical role

•       Strong organizational and multitasking skills with attention to detail

•       Excellent verbal and written communication skills

•       Experience with scheduling software and EHR systems