VP, Business Development & Sales Strategy

Chubb North America's Personal Risk Services division is seeking a VP, Business Development & Sales Strategy to serve as the execution engine behind the Chubb Customer Center's (CCC) growth agenda. Reporting to the SVP, Head of Chubb Customer Center, this newly created role is accountability for devising and executing upon a coherent, measurable revenue strategy by building synergies between the CCC’s embedded business development function, PRS NA Sales & Distribution, and CCC Account Executives. 

This VP will lead the CCC business development team while establishing the sales performance frameworks that guide how AEs and Regional Managers pursue growth. The role is explicitly a buildout assignment — this leader will be shaping a function, not inheriting a machine.  PRS Sales & Distribution owns field distribution strategy – this role is the CCC's primary liaison to that team, ensuring CCC capabilities are coordinated with field growth strategies. 

Business Development Leadership  (Primary Year-One Priority) 

• Lead, develop, and professionalize the CCC's Business Development team — the small, early-stage function responsible for agency enrollment and expansion. 
• Design and execute agency recruitment strategies in partnership with PRS Sales & Distribution, targeting agents well-suited to the division’s strategy. 
• Build a compelling enrollment value proposition; oversee onboarding workflows from prospecting through active appointment. 
• Establish the operational rhythm of the business development team: pipeline management, outreach cadence, conversion tracking (lead → enrolled agency), and activity accountability. 
• Own the relationship between the CCC and key agency partners, with particular focus on driving premium flow from newly enrolled agents. 

AE Sales Performance Framework  (Secondary Year-One Priority; Grows Over Time) 

• In partnership with CCC Regional Managers, design the sales performance framework within which AEs operate — including cross-sell and upsell playbooks, consultative approach standards, and accountability structures. 
• Work closely with Regional Managers to implement, manage, and measure AE performance, and overall execution of the strategy, tools, and standards. 
• Identify opportunities to improve AE conversion rates across the defined sales funnel (pipeline → quote → bind → retained account) and translate findings into coaching guidance and process refinement. 
• Ensure alignment between AE activity and CCC growth targets; escalate systemic performance gaps to the leadership with recommended interventions. 

Sales & Distribution Alignment 

• Serve as the CCC's primary liaison to PRS Sales & Distribution, ensuring CCC enrollment strategies and AE activities are coordinated with — and complementary to — field distribution plans. 
• Maintain active awareness of PRS product appetite, underwriting direction, and competitive positioning so that the CCC's BD and sales efforts reflect current organizational strategy. 
• Participate in relevant Distribution leadership forums; represent the CCC's capabilities, constraints, and growth opportunities in those conversations. 
• Provide leadership with regular intelligence on market conditions, agent feedback, and competitive dynamics in the HNW segment. 

Performance Analytics & Insights   

• Partner with CCC Data Manager team to define the KPIs and reporting views that matter for business development and AE performance — enrollment pipeline, GWP contribution by cohort, cross-sell penetration, retention by agent relationship. 
• Interpret performance data and translate it into actionable strategy adjustments, present findings to leadership with clear recommendations. 
• Own accountability for outcomes (not for the infrastructure that measures them): if the numbers are moving in the wrong direction, diagnose why and act. 
• Identify trends across the BD and AE funnel that signal opportunity or risk; escalate forecasting concerns with supporting data. 

 Team Leadership & Talent Development 

• Build a culture of accountability, performance, and continuous improvement within the BD team. 
• Create individual development plans for BD team members; conduct regular coaching and calibration conversations. 
• Foster a collaborative and inclusive team environment consistent with Chubb's people values. 
• Address performance issues with fairness and decisiveness; maintain team morale through change and ambiguity. 

Sales & Business Development Expertise 

• Proven track record of driving revenue growth in personal lines insurance, particularly in the high-net-worth or specialty market. 
• Deep understanding of agency distribution models, consultative sales methodologies, and agent relationship management. 
• Demonstrated ability to build — not just inherit — a business development function from an early-stage foundation. 

Strategic Execution & Operational Discipline 

• Exceptional ability to translate strategic intent into structured execution plans with clear milestones, owners, and accountability. 
• Comfortable managing multiple priorities in a fast-moving, ambiguous environment — especially in a newly created role without established playbooks. 
• Skilled at defining processes where none exist and can distinguish between what needs structure now versus what can evolve. While engaging process optimization resources within PRS as appropriate. 

Data-Informed Decision Making 

• Skilled at consuming performance analytics, interpreting trends, and making evidence-based recommendations to leadership. 
• Experience working with CRM systems and performance dashboards as a power user; does not require deep technical expertise in building them. 
• Able to identify leading indicators of BD and sales health — not just lag metrics — and course-correct proactively. 

Relationship Management & Organizational Influence 

• Skilled at building and maintaining productive relationships with internal stakeholders (Distribution, Operations, Analytics, Underwriting) and external agency partners. 
• Works effectively and influence stakeholders without direct authority. 
• Strong emotional intelligence and organizational acumen to navigate a matrixed, relationship-driven environment. 

Leadership & People Development 

• Experience building and developing high-performing teams, including in growth or startup-mode functions. 
• Coaches and develops talent at multiple levels; creates inclusive environments that attract and retain strong performers. 
• Addresses performance issues with clarity and fairness; maintains team morale through change. 

Communication Excellence 

• Outstanding written and verbal communication skills with ability to translate complex business dynamics into clear narratives. 
• Comfortable presenting to senior leadership, facilitating cross-functional meetings, and adapting messaging across organizational levels. 

• Bachelor's degree required; MBA or other advanced degree preferred 
• Minimum of 10 years of progressive experience in personal lines insurance, with at least 5 years in roles combining sales, business development, and team leadership 
• Experience in the high-net-worth or specialty insurance market strongly preferred 
• Property & Casualty license required 
• Background in agency management, BD team leadership, or distribution strategy highly valued 
• Experience in contact center or inside sales environments a plus 
• Proficiency with CRM systems and performance reporting tools required 

The pay range for the role is $154,200 to $170,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found at https://careers.chubb.com/global/en/north-america.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.