VP of Global Professional Services

Job Description:

The VP of Global Professional Services owns the strategy, innovation, and execution of a world-class services organization that accelerates customer time to value, drives platform adoption, and creates durable competitive advantage. This role is accountable for evolving Professional Services from a delivery function into a strategic growth lever through modern service offerings, AI-enabled delivery, and deep partnership across Product, Sales, and Customer Success.

The VP leads global onboarding, implementation, advisory, and value realization services, ensuring customers achieve measurable outcomes while the business achieves scalable growth, strong margins, and high customer satisfaction. This role requires deep experience building and scaling partner-enabled delivery models to extend reach, improve efficiency, and accelerate customer outcomes.

Responsibilities

Strategy, Innovation, and Portfolio Leadership

• Define and own the global Professional Services strategy, including vision, operating model, portfolio design, pricing, and regional delivery approach

• Evolve services from project-based delivery to outcome-driven, repeatable offerings aligned to customer maturity and use cases

• Lead continuous innovation in service offerings, including AI-enabled delivery, automation, packaged services, and digital-first engagement models

• Partner with Product and Engineering to influence roadmap priorities using structured insights from delivery data, customer outcomes, and adoption patterns

AI, Data, and Scale

• Leverage AI, analytics, and tooling to improve delivery efficiency, predict risk, accelerate onboarding, and reduce cost to serve

• Establish data-driven capacity planning, utilization management, and demand forecasting at global scale

• Build modern service instrumentation to track time to value, adoption, customer outcomes, margin, and quality

Delivery Excellence and Governance

• Define and enforce standardized delivery methodology, governance, and quality metrics across all regions

• Sponsor strategic customer engagements, executive briefings, and critical escalations

• Ensure consistent, high-quality delivery while balancing speed, scalability, and customer experience

• Drive world-class time to value, customer NPS, and renewal impact through services

Financial and Commercial Ownership

• Own Professional Services financial performance, including gross margin, utilization, cost structure, and delivery efficiency

• Indirectly influence services bookings, attach rates, and expansion through strong GTM alignment and compelling offerings

• Partner with Sales, Success, and Finance on packaging, pricing strategy, and commercial models

Leadership and Cross-Functional Influence

• Lead and develop a global Professional Services organization, including regional and functional leaders

• Build strong succession, leadership capability, and accountability across the team

• Operate as a senior executive partner to Sales, Customer Success, Product, Support, and Finance to deliver a cohesive end-to-end customer journey

• Act as an internal thought leader on services strategy, customer value realization, and scalable delivery models

Partner and Ecosystem Strategy

• Build and execute a services partner strategy that expands delivery capacity, accelerates time to value, and supports scale

• Design clear engagement models across internal teams and external partners, including roles, responsibilities, governance, and handoffs

• Enable partners to deliver standardized onboarding, implementation, and advisory services through repeatable methodologies, tooling, and enablement programs

• Collaborate with Partner, Sales, and Customer Success leadership to align services-led motions with partner GTM strategies

• Ensure consistent quality, customer experience, and outcomes across both direct and partner-delivered services

• Use partner insights and performance data to continuously refine service offerings, coverage models, and cost-to-serve

Minimum Qualifications and Skills

• Proven experience leading a large, global Professional Services organization in a SaaS or platform-based company

• Demonstrated success scaling services that include onboarding, integration, platform extension, and advisory offerings

• Proven experience leveraging services partners, system integrators, or delivery partners as part of a scaled Professional Services model

• Demonstrated ability to design and operationalize partner delivery frameworks that maintain quality, margin, and customer outcomes

• Strong understanding of partner economics, enablement, and governance in a SaaS or platform environment

• Strong strategic mindset with the ability to translate vision into execution at scale

• Experience modernizing services through standardization, packaging, automation, or AI-driven approaches

• Deep understanding of services economics, margin management, and delivery optimization

• Experience leading senior leaders and multi-layered global teams

• Executive presence with the ability to influence across functions and at the C-level

• Relevant certifications a plus (PMP, Agile, Business Management, Quality Management, etc.)

• Ability to travel internationally as needed

Education and experience requirements 

• Requires a minimum of 15 years of related or equivalent experience; or 10+ years and an advanced degree

• May require having been a people leader, if first people leadership role, incumbents have typically spent several years in one or more roles and are viewed as experts in the functional are

About us:
Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.

Physical Requirements:
This role is primarily performed in an office or home office setting and involves standard computer-based work.

EEOC & Accommodations Statement:
Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.
If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report. 

Pay Transparency: [US Only]
The US base salary range for this role is $195,800 – $244,800 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply. Applications must be submitted within 90 days after the initial posting date to be considered.

Recruiting Scam Notice:
Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.
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