VP Reporting & Analytics

We exist for workers and their employers -- who are the backbone of our economy.  That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.

Summary of Role:

The VP, Reporting & Analytics leads Centivo’s reporting and analytics function, owning the strategy, delivery, and continuous improvement of data insights to support client, clinical, provider, operational, and business decision-making. This role is responsible for developing and maintaining a standard library of retrospective and predictive insights, enabling rapid delivery of ad-hoc analysis, and owning the BI infrastructure and third-party metrics and models that power scalable, differentiated insights across the enterprise.

Responsibilities Include:

Analytics Strategy & Operating Model

• Define and execute the reporting and analytics strategy aligned to organizational priorities, with a product mindset that emphasizes reusability, consistency, and scalability across the enterprise.

• Establish and maintain a standard library of reporting insights, including a semantic layer of measures and models, designed to meet the majority of recurring reporting and analytics needs across the organization and in-the-moment ad-hoc analyses.

• Drive enterprise-wide data literacy and self-service analytics capabilities, enabling teams to access, interpret, and act on data confidently without requiring analyst intermediation for routine decisions.

• Champion a culture of insight-to-action — ensuring analytics findings are translated into clear strategic and operational recommendations that business leaders can act on decisively.

• Lead the team’s evolution toward AI-enabled analytics capabilities in accordance with Centivo’s AI Governance and Acceptable Use policies.

Stakeholder Delivery

• Serve Employers, Brokers, Client Success, and Centivo Corporate in highlighting Centivo’s value — proactively creating and managing standard insights and delivering urgent and advanced analysis for clients and corporate stakeholders.

• Serve internal stakeholders (e.g. Claims Operations, Member Operations, Care, Provider, Finance, etc.) by delivering operational performance insights and supporting data driven planning — predominantly developing standard insights for self-service by internal users, with ad-hoc delivery as prioritized.

Cross-Functional Partnership

• Partner directly with senior leaders across Claims Operations, Member Operations, Care, Finance, Sales & Marketing, and Centivo Corporate to translate business priorities into actionable analytics capabilities.

• Ensure proactive, ongoing engagement Client Success — anticipating stakeholder needs and maintaining alignment on priorities.

• Collaborate closely with the head of data architecture (Datalake team) to ensure alignment between analytics products and the underlying data infrastructure, governance standards, and platform roadmap.

BI Infrastructure & Advanced Analytics

• Own the BI infrastructure strategy, including sourcing, integration and ongoing management of third-party BI tools and metrics/models that enable scalable and differentiated insights.

• Lead BI tool migration efforts, ensuring continuity of reporting capabilities while improving scale, performance, and usability.

• Identify and propose analytical solutions that leverage corporate, clinical and third-party data assets to drive measurable business outcomes.

Delivery Excellence & Process Rigor

• Own accountability for delivery against time and quality SLAs across standard and ad-hoc analytics requests.

• Lead execution of a prioritized portfolio of analytics initiatives; establish process discipline to ensure consistent, high-quality output at scale.

• Drive automation — including AI-assisted workflows — to reduce errors, improve productivity, and increase the team’s overall capacity for higher-value analysis.

• Define and track key performance metrics across analytics value streams; course-correct proactively when performance deviates from plan.

Team & Vendor Leadership

• Directly manage and develop a team of data analysts, providing coaching, performance oversight, and career development aligned with Centivo’s leadership behaviors and growth objectives.

• Build and maintain a high-performing analytics organization; model Centivo’s values and leadership behaviors consistently.

• Manage vendor relationships related to BI tooling and third-party data/model providers, including oversight of contracts, statements of work and delivery performance.

Qualifications

Required Skills and Abilities

• Bachelor’s degree required; advanced degree (MBA, MS, or related) preferred.

• 5 years of experience leading analytics or reporting teams, including direct management of analysts and team leads.

• 5 years of healthcare industry analytics experience with a health plan (TPA strongly preferred) and/or health systems and/or HealthTech companies, with hands-on experience with core datasets (claims, EHR, enrollment, provider, care coordination).

• Domain expertise with claims operations, value-based care, ACO models, and self-funded employer health plans is a significant differentiator.

• Demonstrated experience designing and delivering a standard library of reporting and analytics products at enterprise scale, with a product mindset for reusability and consistency.

• Strong working knowledge of modern BI and analytics tools, especially Tableau, and additionally AWS Quicksight and Power BI ; data platforms such as Databricks, Snowflake, or Microsoft Azure Fabric; and analytical tools such as Python or R.

• Experience with advanced analytics including machine learning and predictive modeling; familiarity with agentic AI and automation in an analytics context is a strong differentiator.

• Strong stakeholder management skills, with experience delivering business reviews and translating complex analytics into clear, actionable recommendations for senior leaders.

• Demonstrated ability to build consensus across business and technology stakeholders to drive prioritization and investment decisions.

Additional Preferred Qualifications

• Experience leading BI tool migrations or analytics platform modernization initiatives.

• Familiarity with datalake or lakehouse architectures (e.g., medallion architecture) and how analytics teams consume governed data platforms.

• Experience in regulated industries, with working knowledge of data privacy requirements relevant to healthcare (HIPAA, PHI handling).

• Demonstrated success driving self-service analytics adoption and data literacy programs across a non-technical workforce.

Work Location

• Atlanta, Buffalo or remote, with periodic travel to Centivo offices as needed.

Leadership Skills

• Business Acumen — A keenness and quickness in understanding and dealing with a business situation (risks and opportunities) in a manner that is likely to lead to a good outcome. Critical to this is an ability to think beyond one’s own function.

• Accountability & Execution — Taking ownership of actions, following through on commitments, actively carrying out tasks, monitoring progress, delivering results as promised, and being answerable for positive and negative outcomes.

• Executive Presence — The combination of gravitas, charisma, and trust/authenticity that shows up as a calm, confident demeanor and that enables impact, influence, and desired outcomes within Centivo and with external stakeholders. Inclusive of gravitas (depth of expertise and credibility), charisma (ability to build rapport, tell a story, and hold a room), and empathy/humility (the ability to listen, understand others’ needs, and build authentic trust).

• Strategist Mindset — The ability to see and articulate the bigger picture, thinking proactively and anticipating both opportunities and obstacles in the context of setting direction and maintaining alignment to long-term company goals. Inclusive of systems thinking, process orientation, and the flexibility to work through ambiguity.

People Manager Leadership Behaviors

• Communicate — Discuss the company’s vision and strategies, the department’s direction and goals.

• Clarify — Set clear expectations. Define what good looks like.

• Coach — Provide recognition and feedback; help team members find solutions to challenges as you coach employees in their day-to-day performance and growth.

• Connect — Help teams see their collective purpose and how their work connects to the greater whole. Connect people within the company and broader network.

Centivo Values

• Resilient — This is wicked hard. There is no easy button for healthcare affordability. Luckily, the mission makes it worth it and sustains us when things are tough. Being resilient ensures we don’t give up.

• Uncommon — The status quo stinks so we had to go out and build something better. We know the healthcare system. It isn’t working for members, employers, and providers. So we’re building it from scratch, from the ground up. Our focus is on making things better for them while also improving clinical results — which is bold and uncommon.

Positive — We care about each other. It takes energy to do hard stuff, build something better, and to be resilient and uncommon while doing it. Because of that, we make sure we give kudos freely and feedback with care. When our tank gets low, a team member is there to be a source of new energy. We celebrate together. We are supportive, generous, humble, and positive

Who we are:

Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit centivo.com.

Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.