Sr. Director/VP, Strategic Account Management

What you'll do:

• Lead, coach, and develop a high-performing team of Strategic Account Managers.
• Build and execute account strategies that increase retention, expansion, adoption, and long-term customer value.
• Strengthen executive customer relationships and position Everbridge as a trusted resilience partner.
• Identify growth opportunities and collaborate with Account Executives to expand existing accounts.
• Create scalable playbooks, campaigns, and training that strengthen the team’s solution-selling capabilities.
• Serve as an executive sponsor for key accounts, supporting renewals, negotiations, and strategic opportunities.
• Partner with Sales, Customer Success, Product, Marketing, and Professional Services to deliver exceptional customer experience.
• Lead account, pipeline, territory, and forecast reviews, providing focused coaching and removing barriers to success.
• Deliver accurate forecasts and communicate performance, risks, and opportunities to senior leadership.
• Maintain a strong understanding of the market, Everbridge solutions, and our competitive differentiators.
• Consistently achieve or exceed retention, growth, and broader performance objectives.

What you'll bring:

• 15+ years of enterprise software sales, account management, or related commercial experience.
• 10+ years of successful leadership experience in a SaaS sales or account management organization.
• A proven record of improving retention, expanding strategic accounts, and achieving revenue targets.
• Demonstrated success recruiting, coaching, and retaining high-performing teams.
• Strong executive presence and the ability to build trusted relationships across complex organizations.
• Expertise in consultative selling, account planning, opportunity development, and negotiation.
• Strong analytical, problem-solving, presentation, and communication skills.
• Proficiency with Salesforce or a comparable CRM platform.
• Fluency in English and willingness to travel approximately 30–40%.

Preferred qualification

• A bachelor’s degree in business, finance, economics, marketing, communications, engineering, or a related field.
• Experience in critical communications, telecommunications, business continuity, disaster recovery, resilience, security, or related technologies.

 

About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.

Learn more at everbridge.com, explore the Everbridge blog, and connect with us on social media.

Equal Employment Opportunity

Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.

Employment Practices

Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.