West Coast Billing Associate

West Coast Billing Associate 

Full-Time, Remote / Hourly, Non-Exempt / Includes Benefits, PTO, Equity

We are looking for a Billing Associate to join our Winning Team, which is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry. This role requires someone who resides in the Pacific Standard timezone and can cover Monday through Friday 9:30am to 6:00pm PST.

Who are you? 

As Steno’s Billing Associate, you will handle more complex billing processes, including firm and provider billing discrepancies, escalations, and workflow improvements. You’ll work closely with internal teams to optimize billing operations.

This role is ideal for someone with advanced billing experience who thrives in problem-solving and process optimizations.

On a regular basis, you’ll:

• Manage complex billing issues and escalations.
• Review and process invoices with precision.
• Collaborate with cross-functional teams to refine billing workflows.
• Provide insights and recommendations to improve efficiency.
• Resolve Billing Discrepancies: Identify and correct inconsistencies between order requests, provider rates and billing information.
• Monitor & Respond to Billing Requests: Actively track Slack channels for complex billing-related inquiries, providing timely resolutions.

You’re gonna crush it if:

• You have 2+ years of high-volume billing and invoicing experience, including handling billing disputes. Court reporter billing experience is a plus! 
• You excel at problem-solving and process improvement.
• You can effectively manage escalations and communicate.
• You are proficient in Mac and PC and master new systems quickly; Google Workspace, Slack, and Zendesk experience is preferred.
• You are organized, adaptable, and comfortable wearing multiple hats.
• You have a customer-first mindset, ensuring timely and accurate billing while maintaining positive client relationships.

Our Team

The billing team is a highly reliable and super-motivated team. A diverse group working throughout the country, we’re responsible for all final invoicing for our clients.

We are tech-savvy perfectionists and collaborative team players. Not only do we work under tight deadlines, but we are also constantly evaluating and reevaluating our own processes to make them more efficient than they were the day before! 

If a fast-paced environment that keeps you on your toes is not for you, then the Billing team is probably not the right fit. But if you don’t shy away from a little chaos and you are

a natural troubleshooter with great attention to detail, then you may just find the home you are looking for here.

Compensation & Benefits:

• Salary - $24-$27/hour
• Health, Vision, & Dental Benefits - low-cost health plans that free up mind space and unlock our employees' best work
• Wellness/Mental Health - shared benefits to be used among employees and families
• Flexible Paid Time Off - allowing employees to find balance in their lives
• Options of Equity - we know our success is nothing without our team
• Access to a company-provided 401(k) account
• And more! – a home office setup, and a monthly stipend to cover internet/phone

About Steno

• Founded in 2018 and growing fast!
• Values: be highly reliable, constantly innovate, and operate with a hospitality mindset
• Diverse backgrounds are welcome! Steno employees have a unique blend of legal, technology, operations, and finance experience.
• We are revolutionizing the litigation and court reporting industry
• • Flexible deferred payment options (e.g., DelayPay)
  • Cutting-edge technology - unique products and integrations to maximize the output of legal professionals
  • White glove, concierge customer service that our clients rave about

Application Information

• Steno is an equal-opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at [email protected]. 
• Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.
• Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications. 
• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.