Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
To be successful, you should strive to improve knowledge through research and continual education. Outstanding members can find efficient, cost-effective solutions to problems, and communicate effectively with internal and external stakeholders.
Job title:
Job Description:
Education:
Any bachelor’s degree or higher
Experience:
5-7 years of experience in reporting, data analysis and project/client management
Mandatory Skills:
• Strong working knowledge of Excel, Power BI, SQL and database concepts.
• Experience with client handling and proactive communication with the customers
Preferred Skills:
Must be able to function successfully as a team player in a fast paced, customer-centric environment
Strong and demonstrated analytical, data interpretation skills and problem-solving skills
Ability to work independently at times and closely with senior stake holders
Excellent communication and interpersonal skills
Roles & responsibilities:
• Work closely with Operations for daily, weekly & monthly reports
• Own end-to-end reporting and MIS delivery for multiple processes. Be responsible for ensuring the timeliness and accuracy of the entire reports.
• Develop, maintain, and publish Performance Dashboards and KPI tracking for relevant operational metrics, at all levels (employee to Site Leader) and all sites
• Design reports, scorecards, dashboards, and ad hoc analysis that deliver workforce insights and KPIs.
• Develop and optimize BI Dashboards, Reports, Data Models, and data flows.
• Communicate effectively and provide deep insights to various stakeholders to help meet the required SLA on timeliness and quality.
• Support transformation initiatives in the Reporting and MIS domain.
• Lead meeting and develop agenda for Ops and Support functions to review performance and efficiency.
• Present point of view on operational metrics (performance and efficiency) based on reports and dashboards being generated.
• Process automation through Advance Excel, Access, and VBA Macros
• Assist with the development of ADHOC reports using Access, and VBA to address business needs including creation of customized reporting that will aid day to day operations of the department.
The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.
Location:
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