Workplace Experience Manager

Please note: this role is 100% in-office in Austin.

From the morning essentials that get us started to the office space that inspires our productivity, the Workplace Experience manager aka Office Lead is there to make it happen. Your expertise lies in your positivity, approachability, and execution abilities in a rapidly changing startup environment ranging from top executives and real estate agents to engineers, new-hires, and interns. As Office Lead, you will be the first impression for the entire organization and play a critical role in the daily operations of the office.

At Compass You Will:

• Inclusive of all Office Coordinator tasks
• Provide Level 1 marketing and IT support to customers (agents) as needed.
• Maintain inventory in accordance with office snacks and supplies inventory processes.
• Ensure cleanliness and overall organization of all areas of the office, including reception, conference rooms, kitchen, and general common areas.
• Ensure facilities standards, security, and aesthetics are maintained by conducting daily quality-assurance walkthroughs, holding third party vendors accountable to their scope of services, and coordinating office repairs/services.
• Manage and execute the office’s standard operating procedures and tracking processes (including budgeting, SpaceIQ, Procurement, On-boarding, etc.).
• Follow appropriate regional procedures to process and track all customer (agent) commission checks, referrals, and CDAs.
• Manage internal communications including office updates and newsletter.
• Log, update, and close Zendesk tickets as per standard operating procedures (where applicable). 
• Partner with various members of the Workplace Operations team and other parts of Compass on special projects and initiatives.
• Champion Compass culture by planning and executing in-office and off-site meetings and events.
• Additional responsibilities may be necessary depending on needs of the region
• Additional responsibilities may be necessary if this person is also responsible for COE tasks in their market

What We Look For:

• BA/BS degree or equivalent practical experience
• 2-3 years of service experience with an emphasis on facilities, hospitality, corporate services, property management, or equivalent office management experience
• Articulate and polished communication style
• Friendly, warm personality
• Experience in providing administrative support in a professional work environment
• Experience with Google Suite is a plus
• Strong organizational skills, detail oriented
• Demonstrated ability to quickly learn and master new software applications
• Demonstrated ability to handle multiple requests and work in a fast paced environment 
• Ability to multitask, establish priorities, meet deadlines and make sound decisions
• Proactive and resourceful
• Experience at a startup or real estate brokerage preferred

Please note: this role is 100% in-office in Austin.