Workplace Services Manager Lead

At Cresa, we believe our clients deserve better. A better space to work, create, build, grow. A better outcome for their people and organization. A better partner who puts their needs first, helping them navigate the landscape, tilting the playing field in their favor and giving them an insider’s edge.

Our mission is to find and foster the best environment for every business. Our purpose is to think beyond space - strengthening those we serve and enhancing quality of life for our clients and employees. We are built to champion our clients’ aspirations through real estate. When considering partnership, we strive to connect with those who share our values: Work Together, Create Value, Be Tenacious, Enhance Community, and Embrace Diversity.

We believe in being the change. We work together to find new ways of doing things that create value for our clients — and for each other. Because there is not much that feels better than collaborating to make a positive difference each day.

At Cresa, we offer an opportunity to be part of something bigger. To learn, advance, mentor and be recognized. Your voice will be heard, and you will be valued for both your individual and team contributions.

Job Summary

The Workplace Manager Lead position leads the existing space occupancy planning and data management, small move projects (including individual, transfer and leaves) and is a customer-facing representative for the clients’ Global Real Estate and Facility Management team. They have an ability to communicate clearly with all parties involved in a project, including key stakeholders, internal customers, team members, vendor partners to lead a project team around a common set of goals. This role must be able to demonstrate exceptional customer service, teamwork, and attention to detail to ensure client satisfaction. A Workplace Manager Lead will be responsible for 4-6 direct reports and may report on a campus or smaller region of sites. Must be able to deal with conflicts while maintaining professionalism and focus on the project goals. This role reports directly to a Program Manager, Senior Project Manager or Associate Director. This role is on our Accounts team which is dedicated to one of our larger Seattle based clients. All projects are within the client's North America real estate portfolio.

*This position is required in office a minimum of 4 days a week.

Key Responsibilities

• Manage multiple audit projects and team priorities simultaneously from inception to close out.
• Maintain database of project floor plans, space assignments, occupancy, vacancy, and utilization data for assigned sites. Maintain accurate seating and headcount data in client’s space management platform.
• Manage a team of 4-6 direct reports.
• Assist with training, goal setting and professional development of direct reports and/or support staff as needed.
• Regular audits of the existing space for changes to architecture, FF&E and signage.
• Develop, prepare, and distribute cadenced and requested reports for select business units.
• Analyze and summarize space occupancy data in a clear, concise manner.
• Maintain strong multi-level customer contact and relationships and directs space needs.
• Support Launch and Move teams by providing accurate space floor plans and assignment data as required.
• Meet all SLA requirements by providing daily correspondence, updates and resolutions for client needs via ticketing system.
• Support the client’s Onboarding process (badge access, security clearance, parking and seat assignments).
• Facilitate the coordination of Individual Moves (up to 10 headcount).
• Update seat assignments with new hires, transfers, terminations and distributes to client and strategic planning teams as requested.
• Provide measurable and timely response to client inquiries, work requests, and concerns.
• Develop and lead a project team of key stakeholders (including vendor partners and clients etc.) to meet the project milestones and deliverables.
• Able to read and understand project documents such as: floor plan drawings, allocation plans, space data management documents, and reports.
• Develop vendor relationships and knowledge of their services and scope along with high-level processes.
• Educate key stakeholders on the utilization and features of client’s space management platform.
• Participate in process improvement and initiatives.
• Develop and maintain accurate project documentation/project files.
• Facilitates project meetings with space occupancy planner and key stakeholders.
• Document project risk and issues and escalate as needed.
• Models professionalism and core company values.

Qualifications

• Bachelor's degree (BA/BS/BEng/BArch)
• 4-7 years of related experience
• Previous space occupancy planning or data management experience preferred
• Experience with computer-aided facility management (CAFM) experience a plus
• Proficiency with MS Office Suite (Outlook, Excel), and other data management software
• Must be able to inspect design plans and documents for accuracy
• Roles requires daily communication with client and team members
• Must be able to exchange accurate information at various levels, demonstrating the ability to build consensus for decision-making
• Maintains a courteous and professional manner, works well in a team environment
• Periodical evening and weekend work required during building opening, relocation and employee move projects

Physical Requirements

• Must be able to move within and between client buildings more than 50% of the day
• The person in this role needs to be able to occasionally lift up to 25 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

NOTE: The job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; supervisors may assign other duties as deemed necessary.

Cresa is committed to developing and maintaining a diverse workforce. Cresa strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.