Workspace Experience Manager

At Knotel, our team is the heartbeat of the workplace experience. We're looking for a Workspace Experience Manager who will lead the day-to-day operations of Newmark HQ and ensure our employees feel supported, energized, and inspired each day. This role is onsite and central to bringing our culture to life.

As Workspace Experience Manager, you’ll be the go-to person for all things hospitality—balancing operational excellence with thoughtful, hospitality-driven touches that make the workplace feel seamless and special.

● Act as a brand ambassador for Knotel, promoting our workplace services through thoughtful, high-touch experiences.
● Greet and direct all guests and visitors with warmth and professionalism, delivering a polished, hotel-style welcome.
● Manage mailing, shipping, and package distribution with attention to detail and service excellence.
● Partner with IT to support office tech, troubleshoot hardware, and ensure a seamless user experience.
● Collaborate with the porter team and ensure cleanliness, organization, and supply levels across all shared spaces.
● Track and resolve building related issues through Freshdesk or similar platforms with efficiency and care.
● Manage HQ protocols, including guest check-in, employee access cards, service requests, and freight elevator bookings.
● Elevate day-to-day operations by proactively stocking goods and adding thoughtful hospitality touches that enhance the work environment.
● Anticipate and personalize support; like a concierge, offer assistance with everything from local recommendations to last-minute requests.
● Curate social moments that foster community; pop-up coffee bars, wellness breaks, or casual mixers.
● Use feedback and data to continually evolve offerings and tailor the workspace experience to employee needs.
● Customize services to each location’s culture and context: adapting tone, offerings, and ambiance accordingly.
● Lead planning and execution of internal/external events and activations, including managing budgets, sourcing food and beverage, maintaining catering relationships, and coordinating setup, and logistics.
● Partner with the Business Operations team to support internal office moves and lead related employee communication.

● 1-2 years in an office management position
● Knowledge of office management facilities responsibilities, systems and procedures
● Technically savvy with the ability to learn and work across various digital tools, platforms, and workplace systems.
● Excellent written and verbal communication skills
● Strong time management skills and the proven ability to multi-task and prioritize work
● Attention to detail and solid problem solving skills
● Strong organizational and planning skills
● Proficient in MS Office

Working Conditions: Normal working conditions with the absence of disagreeable elements.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Newmark is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.