Top Customer Success & Experience Jobs in Austin, TX

Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.

Manage a portfolio of mature MongoDB customers to drive retention, renewals, and expansion. Act as primary contact, deliver enablement and business reviews, identify upsell opportunities using data signals, negotiate renewals, mitigate risk, and coordinate cross-functional teams to achieve customer outcomes and growth.

The Senior Revenue Accountant manages complex revenue processes, month-end close, and compliance with accounting standards while supporting product initiatives and cross-functional collaboration.

Provide advanced technical support and architecture guidance for large MongoDB customers across performance, recovery, security, and scalability. Advocate customer needs to product teams, develop diagnostic and tooling solutions, and contribute to internal performance and benchmarking projects.

Lead customer listening and experience measurement programs, combine structured and unstructured signals using AI/NLP to generate insights, drive cross-functional action, manage closed-loop feedback and influence product and operational improvements across the customer lifecycle.

This role requires guiding customers in designing scalable systems using MongoDB, focusing on pre-sales efforts, technical alignment, and customer success. Candidates should have extensive experience in software and cloud architecture, along with strong communication skills.

Lead strategic customer relationships for Enterprise (G2000) accounts, driving retention, revenue realization, and advocacy. Advise on complex technical deployments, run business reviews, develop account strategies, mentor peers, coordinate cross-functional resources, influence product roadmap, and ensure measurable customer outcomes.

Manage end-to-end renewals for assigned customers, engage customers 120 days prior, prepare quotes/contracts, drive retention, forecast renewals using data, and collaborate with sales and customer success to resolve at-risk accounts and improve renewal outcomes.