Top Customer Success & Experience Jobs in Austin, TX

Own a portfolio of customers as a strategic technical advisor throughout onboarding, adoption, health, and value realization. Analyze AI-generated account signals, lead maturity assessments and outcome reviews, translate business priorities into technical plans, and identify expansion and renewal opportunities for Sales. The role requires DevOps or software engineering knowledge, strong customer communication, analytical judgment, and comfort building a new function in an in-office Austin environment.

Lead and build Sonar’s Austin Customer Solutions Engineering hub. Responsibilities include hiring and developing CSEs, establishing operating processes, driving technical health, adoption, retention, and expansion across enterprise and mid-market customers, coaching teams on CI/CD and DevSecOps, partnering with Sales, Product, and Support, and serving as a senior technical escalation point for executives and strategic customers.

The Purchase to Pay Intern will process vendor bills, ensure accurate record-keeping, communicate with stakeholders, and apply AI knowledge in financial operations.

Design, launch, and operate a partner accreditation program: curriculum design, LMS management, digital credentialing, assessments, reporting, and cross-functional coordination to enable partner-led revenue.

As a Solutions Engineer, you'll provide technical expertise to prospects, support pre-sales activities, troubleshoot issues, and facilitate customer product adoption.

The Technical Advisor will engage with accounts to improve usage of SonarQube, understand technical challenges, promote clean code practices, and aid customer satisfaction through effective communication and technical strategies.