Provides front-line IT service desk support for internal users, troubleshooting hardware, software, network, access, and peripheral issues. Documents incidents, maintains knowledge resources, prepares new-hire hardware, supports orientations and audiovisual equipment, and follows ITIL and security practices. The role also assists with account permissions, system configuration, global IT projects, and customer service while working onsite in Austin five days per week.

Supports the SVP of Product Marketing as a strategic executive partner. Responsibilities include complex calendar management, meeting preparation, stakeholder coordination, confidential information handling, global travel planning, event and offsite execution, expense reconciliation, organizational operating rhythms, project follow-through, and AI-enabled workflow improvement.