Top Operations & Support Jobs in Austin, TX

Lead Americas corporate travel program strategy and operations, managing vendors, costs, compliance, traveler experience, and regional policy localization. Partner with Finance, HR, Procurement, Security, and stakeholders to drive savings, supplier adoption, risk management, and program governance.

Lead planning and execution of workplace events and activations while managing day-to-day office operations. Serve as front-of-house contact, coordinate vendors, track employee requests, maintain supplies, conduct office walkthroughs, support budgets and vendor relationships, and deliver a welcoming, organized workplace experience for employees and visitors in Austin.

Lead and grow a partner-facing technical services team to manage escalations, drive operational excellence in case triage/resolution, improve support processes, collaborate across Product/Engineering/Customer Success, and deliver actionable product feedback to improve partner outcomes and scale support operations.

Provide expert technical support to enterprise customers by troubleshooting complex MongoDB, database, infrastructure, networking, storage, security, performance, recovery, and scalability issues. Analyze problems across application, database, and storage layers; advise on architecture and production operations; collaborate with product and development teams; contribute to diagnostic and performance tools; and mentor new engineers. This remote role follows a weekend shift after a six-to-nine-month weekday ramp period.