Top Operations & Support Jobs in Austin, TX

Lead regional operational strategy and partner servicing for North America: own servicing KPIs/SLAs, scale operations, drive partner success, influence cross-functional teams, and execute data-driven improvements.

Lead and manage multiple senior team leads across a functional area to hit KPIs and quality standards. Drive people development, operational improvements, compliance with regulatory and AML requirements, and cross-team initiatives to increase efficiency. Own planning, stakeholder communication, and succession and performance management for the area.

The role involves managing banking partnerships, expanding payment infrastructure, leading projects, and ensuring compliance with regulations in North America.

Serve as primary contact for asset-related customer inquiries via phone, chat, and email. Resolve complex financial issues with empathy, maintain accurate records, follow security/privacy procedures, meet performance metrics, and contribute to team knowledge and continuous improvement.

As a Risk Team Lead, you will manage Risk Specialists to mitigate risks in Correspondent Banking, ensuring compliance with AML/CFT regulations, coaching the team, and driving operational excellence.

The Payment Product Operations Specialist will enhance payment efficiency in the USD and CAD markets by automating processes, leading projects, and bridging teams between Product, Engineering, and Operations. They will analyze data to measure performance and mentor team members.