Lead a team of FinCrime Operations Analysts to mitigate AML/financial crime risk, drive operational excellence, manage performance and quality, refine processes and tooling, handle escalations, and collaborate with stakeholders to ensure regulatory compliance and efficient case handling.

Conduct risk-based QA reviews focused on SAR reporting and AML compliance: assess risk and root causes, report findings, run investigations, share calibration, recommend improvements, and meet dynamic KPIs.

Lead automation and process improvements for USD/CAD payment routes, bridging Product, Engineering, and Ops. Scope and deliver mid-sized projects, build dashboards and KPIs with SQL and BI tools, mentor specialists, serve as North America SME for incidents and regulatory changes, and define SLAs to scale payment operations.