Top Operations & Support Jobs in Austin, TX

Provide advanced end-user technical support and act as an escalation point. Administer user accounts, access control, Okta and Google Workspace; manage assets and onboarding; lead small-to-medium IT projects; document processes; train users and junior staff; troubleshoot macOS and Windows systems and networking; identify and implement process improvements.

Manage end-to-end homeowner property claims from first notice through resolution: investigate coverage and causation, perform inspections (virtual/field), produce estimates in Cotality/Xactimate, document files, negotiate settlements, collaborate with vendors and internal teams, update reserves, and support CAT events while delivering superior customer service.

Support claims organization by analyzing and redesigning workflows, coordinating and delivering multiple projects, performing root-cause analysis, producing process maps and documentation, tracking KPIs, and enabling cross-functional adoption through training and influence.

Manage end-to-end homeowner property claims from first notice through settlement. Investigate coverage and liability, complete estimates, document files, negotiate settlements, coordinate vendors, perform virtual and field inspections, update reserves, support CAT events, and contribute process improvements while delivering empathetic, timely customer service.