Leads enterprise systems initiatives focused on Salesforce and customer-facing applications. Translates business needs into requirements, user stories, solution designs, implementation roadmaps, and scalable technical capabilities. Partners with Product, Engineering, QA, Sales, Customer Success, and Revenue Operations throughout discovery, development, testing, release, and adoption. Identifies opportunities for AI-enabled solutions and manages multiple strategic initiatives with executive-level communication.

Supports enterprise systems initiatives focused on Salesforce and customer-facing applications. Gathers requirements, analyzes business processes, writes user stories and acceptance criteria, supports solution design, and coordinates delivery across product, engineering, architecture, QA, and business teams. Implements Salesforce enhancements, supports testing and releases, manages stakeholder communication, and evaluates AI-enabled solutions using platforms such as Agentforce, Claude, Gemini, and Copilot.