Director - Consumer Program Management

Description

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

About The Role: 

We are seeking a technically fluent Director of Program Management to lead the team of Technical Program Managers (TPMs) driving delivery across the core Realtor.com® consumer experience. This is not a traditional PMO role. You will be a hands-on delivery leader with a background in developing, delivering, and supporting software products and services at scale, who can go deep on architecture, dependencies, and technical tradeoffs alongside engineering and product leaders. As a key member of the Consumer Product leadership team, you will balance deep technical execution with strategic planning, owning end-to-end program delivery - spanning roadmap clarity, cross-team dependencies, release planning, launch readiness, operational excellence, and post-launch performance.

You will be a key partner to product, engineering, design, data, and go-to-market leaders, clarifying roadmaps, roles, and responsibilities; driving delivery of complex, multi-team programs; and holding all contributors accountable for their deliverables. You will thrive in a fast-paced environment and in domains that are still being defined, including the Company's efforts to bring advanced AI capabilities into the consumer experience.

What You’ll Do: 

Technical Program Leadership & Delivery 

• Lead the end-to-end delivery of the most complex, cross-functional programs across the consumer experience, from early scoping and technical design through launch and post-launch operations.
• Partner with engineering and product leaders to translate product strategy into executable technical plans, sequencing work across teams, services, and platforms (web, native apps, and backend systems).
• Identify and resolve technical risks, cross-team dependencies, and architectural tradeoffs early, driving clear decisions and keeping programs moving.
• Drive accountability across all contributors by establishing clear owners, milestones, and success criteria, and escalating with data when programs are at risk.

Roadmap Clarity & Cross-Functional Alignment 

• Work with product, engineering, design, data, sales, and marketing to clarify roadmaps, roles, and responsibilities across teams and initiatives.
• Facilitate quarterly and annual planning, ensuring priorities, capacity, and dependencies are understood and aligned across the organization.
• Coordinate release schedules and launch readiness across multiple teams, ensuring high-quality, well-communicated launches for consumers and real estate professionals.
• Partner with external partners and internal stakeholders on programs that span organizational boundaries, ensuring commitments are aligned and delivered.

Operational Excellence & Scalable Mechanisms 

• Build sustainable, lightweight processes and mechanisms that increase delivery speed and predictability without adding unnecessary overhead.
• Champion agile and modern program management practices, adapting methodologies to the needs of each team and program.
• Define and track delivery and operational health metrics, using data to surface insights, improve execution, and inform leadership decisions.
• Drive operational rigor around launches, incidents, and post-launch reviews, ensuring lessons learned translate into continuous improvement.

Strategic & People Leadership 

• Communicate program strategy, status, risks, and outcomes clearly across technical and non-technical audiences, including executive leadership.
• Build, mentor, and scale a high-performing team of Technical Program Managers, raising the bar on technical depth, ownership, and delivery excellence.
• Foster a culture of ownership, transparency, and bias for action, inspiring teams to achieve results in ambiguous, fast-moving environments.

What You Bring: 

• Leadership & Experience: 10+ years of technical program management experience in a software applications or internet-related environment, with 7+ years of people management experience leading teams of TPMs or similar technical delivery roles.
• Technical Fluency: Strong technical grounding, with the ability to engage deeply on system design, cloud computing services (AWS preferred), deployment architecture, APIs, and modern web and mobile development.
• Program Delivery Expertise: Proven track record managing large-scale projects across cross-functional teams, building sustainable processes, and coordinating release schedules for high-traffic consumer products.
• Methodology & Operational Rigor: Deep experience with agile and other program management methodologies, with a pragmatic approach to applying the right level of process for the problem at hand.
• Strategic Enablement: Exceptional communication skills across technical and non-technical audiences, with a track record of influencing executive-level stakeholders and driving clarity in ambiguous, emerging domains such as AI.
• Education: Bachelor's degree in Engineering, Computer Science, or a related technical field, or equivalent practical experience. Master's degree a plus.

How We Work: 

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work four or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

How We Reward You: 

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

Do the best work of your life at Realtor.com 

Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. At Realtor.com®, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.