Top Customer Success Jobs in Austin, TX
The Customer Onboarding Specialist, Software at AffiniPay is responsible for providing exceptional customer service during the onboarding process, ensuring a seamless transition to AffiniPay's MyCase product. This role involves mastering the product, customizing the onboarding experience for each customer, and establishing strong relationships to drive customer success. The ideal candidate will have excellent communication and problem-solving skills, be well-organized, and display leadership abilities. A degree is required for this entry-level position.
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Seeking a Contract Specialist to support legal, finance, and executive teams. Responsibilities include conducting research, drafting contracts, and maintaining files. Minimum qualifications include 3 years experience in a similar role. Preferred qualifications include a Bachelor's degree in related field.
Implementation Manager for deploying Zero Trust/SASE solutions, leading technical implementation tasks, ensuring customer success, collaborating with various teams at Cloudflare, and providing technical expertise and guidance to customers.
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As a Client Success Associate, you will be responsible for managing load boards, scheduling appointments, tracking shipments, and providing timely updates to clients. You will also focus on developing skills within client success and maintaining strong customer relationships.
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Manager in Customer Success responsible for managing a team of Customer Success Managers to drive product adoption, customer engagement, and growth. Develop Customer Success program, manage team OKRs, and build strong relationships with customers. Must have 8+ years in Customer Success, 3+ years in people management, and proven track record in Enterprise SaaS companies.
The Sr. Director, Customer Engagement & Delivery at Q2 is responsible for leading a team of Engagement Managers to oversee multiple complex, large transformation engagements, ensure client success, manage client relationships, and drive business outcomes. The role involves driving strategic alignment with customers, scaling engagement models, and fostering cross-sell and up-sell opportunities. This is a hybrid position based in or near Austin, TX.
As a Partner Success Manager at Acrisure Innovation, you will empower Acrisure APs to realize the value of technology solutions, drive adoption and business outcomes, and be the voice of the customer at Acrisure Innovation. Responsibilities include developing success playbooks, establishing scalable processes, collaborating with insurance agencies, and executing go-to-market strategies.
Oversee performance of the assigned R365 Workforce Support teams, collaborate with Customer Success Leadership, propose and test new processes and technologies, assist in developing the team structure, strategize for scalable growth, spearhead change management, serve as primary contact during service incidents, assist with reporting and cost efficiency, mold and optimize department culture, hire new team members, develop relationships with Product and Engineering leaders, address escalated issues, conduct team meetings, and other assigned duties.
As a Retention Account Specialist at Realtor.com, you will engage with customers to ensure satisfaction, negotiate solutions, and drive customer success. This role involves taking inbound and outbound calls, resolving retention issues, and working cross-functionally to retain relationships.
This is an extraordinary opportunity to work as an AMS Customer Advocate at ServiceNow, engaging with the Americas (AMS) President and the largest strategic customers. Responsible for designing and executing the AMS Customer Engagement program, organizing executive-level customer engagements, optimizing customer interactions, and contributing to the overall growth strategy.
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