SailPoint Engineering Team in Austin

Executes digital customer success motions at scale, researches customer situations, addresses adoption and retention risks, supports renewal forecasting, manages shared inbox inquiries, and maintains accurate Gainsight records. Partners with Sales, Renewals, Support, and Services to drive customer outcomes, resolve challenges, and contribute to digital customer success programs and continuous improvement initiatives.

Design, build, and operate scalable batch and streaming data pipelines, lakehouse and warehouse models, and data services. Own datasets end to end, improve Snowflake, Iceberg, Spark, and Flink performance and reliability, implement governance and observability, and support graph-serving data models. Partner with product and engineering teams, participate in on-call, review code and designs, and mentor junior engineers.

Design, operate, and scale SailPoint’s AWS-based Kubernetes infrastructure and service mesh for a global, mission-critical SaaS platform. Responsibilities include cluster architecture, networking, security, GitOps, CI/CD, observability, capacity planning, incident response, compliance, and platform standards. The role influences engineering teams globally, participates in 24x7 on-call support, leads service mesh strategy, and improves reliability, performance, deployment efficiency, and operational practices.