Jobs at Atlassian
15

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Senior Program Manager

Atlassian
Austin
23 hours ago
+59
We’re looking for our next amazing Senior Program Manager who can drive substantial business outcomes for Atlassian through Customer Support and Success. We're building a global queue management system, scaling migrations solutions, and improving customer success processes, just to name a few of the exciting programs we have underway. Are you passionate about strategic problem solving and driving a cross-functional team to deliver success? Then we need you!

Software Engineer, Trello

Atlassian
Austin
5 days ago
+59
Work directly with product managers, designers and developers to refine and ship features to over 30 million Trello users. Proactively optimize client and server code to ensure testability, stability and high performance. Adapt and iterate quickly based on user feedback and product metrics.

Sales Enablement Program Manager, AMER Enterprise Advocates

Atlassian
Austin
1 week ago
+59
For this role, we want someone who thinks strategically but executes with fine precision - part experienced sales person, part technologist, part program owner and part coach. The job is not just about the technical bits (though that is important) - but also about how to optimize the knowledge and skills of our customer facing teams and to accelerate the customer product adoption cycle. You are a great teammate who is interested in not only enabling your audience, but also looking for opportunities to benefit the larger organization.

Head of Customer Success

Atlassian
Austin
1 week ago
+59
We are looking for a proven and resourceful leader to run and grow Customer Success at Atlassian. Collaborating with cross-functional strategic leaders across Product, Analytics, and Support, this position will be instrumental in defining the strategic direction and operational strategies for Customer Success. This individual should chip in to identify areas for continuous improvement, contribute to policy definition and most importantly develop the talent in our CS organization. This role will collaborate with their peers to champion the support & success department's 3 year strategy and build out the Customer Success vision as a whole.

Senior Manager, Data Science

Atlassian
Austin
1 week ago
+59
Do you get excited by the challenge of scaling a fast-growing company through strong analytics and business insight? We’re looking for Data Science Manager to lead a high-performing team with a passion for infrastructure and drive informed business decisions from data. You and your team will define experimentations and measurement, conduct statistical analysis, build models, and surface insights to scale and optimize customer support experience. The perfect candidate will have a background in applied statistics, economics or a related quantitative field, will have strong business acumen, will have experience working with large data sets, and will have experience working with senior leaders. You are a self-starter, eager to learn, focused on impact, and have demonstrated success in using data science to drive understanding, progression, and decision making for large organizations.

Principal Data Scientist, Customer Success and Support (Remote)

Atlassian
Austin
2 weeks ago
+59
As a Principal Business Analyst on our Customer Success and Support team, you will partner closely with key business leads, focus on some of the most exciting challenges Atlassian faces.

Senior Full Stack Web Developer

Atlassian
Austin
2 weeks ago
+59
Work with a talented team of UX experts (Product Managers, Designers, and Developers) to continually iterate and improve the experience of our internal and external users. You will be empowered to drive innovation by coming up with new and exciting ideas to creatively solve issues, as well as actively look for opportunities to improve the design, interface, and architecture of Atlassian's core web presence.

Loyalty Advocate - US

Atlassian
Austin
2 weeks ago
+59
Loyalty Advocates educate our customers on the benefits of software maintenance. You'll increase retention rates through pro-active, strategic outreach to a broad spectrum of 45,000+ customers. You'll be first to understand why some customers stay, and some customers churn, and be responsible for sharing that insight with the company.

Senior Manager, Strategy & Operations

Atlassian
Austin
2 weeks ago
+59
We're looking for an experienced director to lead a growing group of teams charged with transforming the Customer Support and Success organization. We're building our global queue management backbone, scalable migrations solutions, improving customer success, among other outcomes. If you are passionate about strategic problem solving, growing leaders, and building a high-performing team then we need you!

Head of Customer Support and Success Program Delivery

Atlassian
Austin
3 weeks ago
+59
As a Senior Manager with the Operations Enablement team, you will own strategic initiatives and lead a passionate team of Senior Program Managers to deliver outcomes for the Customer Support and Success (CSS) organization. You will inspire and energize cross-functional teams to achieve our vision, define our strategy, evaluate our business, and identify opportunities to work better and deliver value to our internal and external customers. You will deliver highly visible, high-impact programs and coach your team of experienced and skilled program managers.

Head of IT, Customer Support Technology

Atlassian
Austin
3 weeks ago
+59
We are looking for a passionate and results-oriented Head of IT, Customer Support Tech to join our strong team in Austin. You will be responsible for building and managing Atlassian's Customer Support Technology platforms. The platform enables Customer Support Engineers to efficiently help our customers. The platform provides a fabulous omnichannel experience for our customers.

Product Manager, Product Integrations

Atlassian
Austin
3 weeks ago
+59
Driving product roadmap and execution for a big chunk of our Off Atlassian products, in concert with cross-functional peers. Execution against our plan in collaboration with Engineering and Design peers: making tradeoffs, anticipating staffing needs, risks, and ensuring frequent and clear communication internally and with customers. Bringing new applications to market in concert with the strategic partners Atlassian is working with, working with marketing and product teams within and outside of Atlassian. Shaping Atlassian’s product thinking about Off Atlassian customers.

Senior Enterprise Support Engineer

Atlassian
Austin
3 weeks ago
+59
You will be key to providing a consistent quality experience, bringing new and improved support methodologies to Atlassian, and building a wide and loyal customer base to the Atlassian products and brand. You will perform triage, root cause analysis, debugging and solving across one-to-many Atlassian products. As part of the team, you will receive on-boarding training to make you a specialist in one or more of our products, system technologies, and network technologies. You will lead and participate in customer-facing calls helping to communicate progress updates, action plans, and resolution details. You will be part of a team ensuring we have customers for life.

Analytics Business Partner

Atlassian
Austin
3 weeks ago
+59
Strategic partnership with business leaders. Develop strong collaborative partnerships with business leaders. Collaborate with leaders to drive business strategies and execution. Rhythm of the business. Collaborate with leaders to set business goals and track performance. Perform diagnostic business reviews on a regular cadence. Forecasting and planning. Collaborate with internal teams to forecast business growth. Lead recurring planning to optimize resources.

Enterprise Support Manager

Atlassian
Austin
3 weeks ago
+59
As the Enterprise Cloud Support Manager, you'll lead support teams located in multiple geo's servicing our enterprise cloud customers. Our Enterprise Support for Cloud offering is part of Atlassian's Enterprise program and caters to strategic and mission-critical customers. In this role, you'll set the bar for Atlassian's cloud support offerings by driving improvement projects, establishing a standard for quality service, and building a culture that's relentlessly focused on customers. This is a multi-faceted role that will require a broad skillset in both people leadership, strategic prioritization, and legendary customer service and communication skills. You'll be responsible for the overall health of the Enterprise Support offerings. This role includes identifying and coaching great support engineers, building a culture of excellence around support operations, driving insights into our product groups, and creating an identity and brand around the priority offering.You can read more about our Premium Support offering here: https://www.atlassian.com/premium